Average
384 reviews
Universal Windows DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
dennis T.
Posted
Got our windows installed and we are very happy 😊 the attitudes were great!!!
Response from Universal Windows Direct· Jul 6, 2023
Dennis, we are thrilled to hear you're happy with your new windows from Universal Windows Direct! Thanks again for trusting our team with your home-improvement needs!^J
Karen B.
Posted
From the beginning with Andy Cook our sales rep, to the measurement appointment to installation, it was a great experience. Our windows were installed today and they look wonderful!! We are so pleased with the experience!
Response from Universal Windows Direct· Jul 5, 2023
Hi Karen, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback!
Kathleen S.
Posted
The sales person was very professional, knowledgeable, and personable. Every process went exactly how she explained. We have dealt with many construction and home improvement companies, and I have to say this company will remain number 1. The product and cost is exceptional. The installation team was the best. They installed 16 windows in one day. They were professional, polite, and respectful of our home. I would recommend this company to all who need replacement windows. Thank you!
Response from Universal Windows Direct· Jun 29, 2023
Hello, Kathleen. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Veronica A. B.
Posted
Oscar was on time and did an outstanding job.
Response from Universal Windows Direct· Jun 27, 2023
Veronica, we appreciate your kind words and thrilled to hear Oscar provided you with exceptional service. Thanks again for choosing Universal Windows Direct for your home-improvement project.
Ron
Posted
Love the windows and the installers were very professional and polite, the sales person was also a great guy to work with, sorry I don't know their names but everything they did was great... in the future I will definitely go with Universal Windows Direct for the other windows... Thanks for everything..
Response from Universal Windows Direct· Jun 27, 2023
Hello, Ron. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Bkb V.
Posted
1. Sells person lied twice to make the sell. 2. Person called to schedule appt told me a date that did not work for me. I asked to move it by one day. she said there would be a storage fee to delay. Had to move my doc apt. 3. All the windows came about 2-1/2 inches too short. The installer did not tell me and started installing them filling the gap with foam and a thin piece of vinyl. Did not work. He reordered replacements. Now I am waiting with gaps in my windows and exposed wood.
Response from Universal Windows Direct· Jul 17, 2023
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at [email protected] with your account information so we can assist you in making things right!
Maeve M.
Posted
This company will call you several times and email you until you sign up or block them. Trust me, the bad reviews are true. My installers showed up three hours early. They were filthy dirty, no sign that they worked for Universal. Not on their shirts, not on their trucks. They were outsourced. No ID to prove who they were. They installed my windows and left a huge mess behind. They did not move the furniture back and literally left my front door wide open. They were jerks. They took my screens with them. I called customer service, installers came back (10 minutes). The one installed yelled at me for having him come back and threw my screens at me. Both screens were damaged beyond repair. Obviously, this was malicious. I called the company and was told "Nothing we can do". No apology for the entire situation. Lucky for me I only had them install two out of thirty windows. It's not worth the money you save. Spend a little more and get quality windows and service. I wish I did!
Jessica B.
Posted
My door was installed on May 5th and it's now June 25, and my front door is still not entirely finished. They forgot a part and it apparently takes months to get in. Needless to say, I'm not happy. Very poor customer service. When I call them it's not easy to get a person on the phone who knows about the issue I have or when it will be resolved. Very frustrating to say the least.
Response from Universal Windows Direct· Jun 27, 2023
Jessica, we are truly sorry to hear about your experience with us here at Universal Windows Direct. We have reviewed your account and see you have spoken with our Customer Experience Department who is working to resolve your concerns as quickly as possible. Should you have additional questions at this time, please reach out to them directly at (855) 293-7813 for direct assistance.
