Average
384 reviews
Universal Windows DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Brenda Elliott P.
Posted
The installation team arrived on time, did a great job, and cleaned up all the debris. The windows look great.
Response from Universal Windows Direct· Aug 1, 2023
Brenda, we are thrilled to hear our team provided you with an exceptional installation experience. Thanks again for trusting Universal Windows Direct with your home-improvement project!^J
Sandy M.
Posted
I felt pushed and not listened to by my representative. I was also lied to by him when he stated I could have windows installed on a Saturday. Scheduler was kind of rude as well. I will not be getting any more windows from them. Installer was good.
Response from Universal Windows Direct· Aug 1, 2023
Hi, Sandy. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at [email protected] and include the phone number associated with your account so our team can assist.
Rebwcca
Posted
Beautiful windows. Made a huge difference in appearance of our rental property. Have had multiple compliments. Installers were very professional, friendly, and completely competent in their work. Excellent company!!
Response from Universal Windows Direct· Aug 1, 2023
Hi, Rebwcca. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Sheri R.
Posted
The entire process was pleasant. From ordering to installation. I love my new windows!!!
Response from Universal Windows Direct· Jul 31, 2023
Sheri, we are thrilled to hear our team provided you with an exceptional experience from start to finish! Thanks again for trusting us at Universal Windows Direct with your home-improvement project!^J
stephen D.
Posted
The installer was on time and professional Mike M explained what he would be doing during the install and the time quoted for the install was spot on Truly professional and first rate job
Response from Universal Windows Direct· Jul 27, 2023
Hello, Stephen! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike M provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
April H.
Posted
Windows look great crew was very professional went above and beyond to make sure home was clean and to my lokimg
Response from Universal Windows Direct· Jul 27, 2023
Hi, April. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Jennifer P.
Posted
The whole process was amazing, the day we got our windows was amazing. Jim and Ken did an amazing job, they were fast,clean and very friendly. my windows turned out amazing and the capping they did looks fabulous! I love my windows!!!!! Thank you to everyone that helped on from start to finish.
Response from Universal Windows Direct· Jul 25, 2023
Jennifer, we are thrilled to hear Jim and Ken provided your with an exceptional experience. Thanks again for trusting us with your home-improvement project!^J
Carol M.
Posted
I had UWD come out an give me to give me an estimate for my entire me. The salesman was very knowledgeable. I asked about the buy 2 windows get 2 free deal and was told that was "not really a thing." So , I was given pricing for 17 windows. I was offered financing which was spelled out in the contract. I was told by the salesman, that there was about a 15week lead time for install, after the final measure. I was told to use the app to track my project and that I would be receiving a call to set up the final measure. Several weeks went by before I ever heard from anyone. I had tried to call the office several times, but was never able to reach anyone. I finally did hear from them to schedule my final measure, 4 weeks after my initial estimate. I was told that there was only 1 person in my area that does this measuring. There were not any available times that were convenient for me. I was told by the guy that called that I should just get someone to come to my house to wait for the measure. I scheduled an appointment in hopes that I could find someone to be there. I scheduled the appointment for another 4 weeks out, as that was there only availability. 1week before the final measure, I received additional financing terms from a company I had never heard of with a back dated offer. The term was for an astronomical amount, basically tripling the cost of the windows. I immediately called to cancel the final measure. Its interesting that after hours you are able to leave a message for customer service, but during regular working hours you cannot. After that day I received no less that 4 calls per day wanting me to reschedule. Several of these calls were made back to back. I work during the day and cannot take calls while doing so. Each time I tried to call back and each time, I reached absolutely NOONE. When I was able to take a call from them, a few weeks had gone by. I told them I no longer wished to have the project completed.. I was told they would let the salesman know. I have since that time received repeated texts from the salesman even after I state I was no longer interested in having windows installed by their company. I feel as if this company only care about high dollar sales. There is no reason for repeated calls and text after you have said you are no longer interested.
Response from Universal Windows Direct· Jul 24, 2023
Carol, we are truly sorry to hear about this experience with us at Universal Windows Direct. We prioritize customer satisfaction and would like the opportunity to make things right. Please contact us directly at [email protected] to discuss this experience in further detail or to have your phone number removed from our contacting list.
