Bad
185 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Passport is a private passport and travel document preparation service that assists customers with completing and submitting U.S. passport applications. Our service helps simplify the passport process by preparing required forms, reviewing applications for accuracy, assisting with passport photo compliance, and coordinating shipping instructions for submission to the appropriate government facility.United Passport is a registered courier with the U.S. Department of State under the name 123 Access Travel Passports, allowing us to assist customers who need expedited passport processing through authorized courier channels.Our team focuses on making the passport application process easier and more efficient for travelers by providing guidance, document preparation support, and customer assistance throughout the process.Please note: United Passport is a private company and is not affiliated with the U.S. government or the U.S. Department of State. Government passport fees are paid separately to the U.S. Department of State when submitting an application.
unitedpassport.com (unitedpassport.com) has 185 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
185 approved reviews, newest moderated first
Christian B.
Posted
This is ridiculous - they charge VERY high fee for basically nothing - just to pre-fill the application and make the process a little bit easier. My wife totally fell for this scam! You can do it all on your own with 10% more effort and save ~$200!
Lisa and Eric N.
Posted
SCAM ALERT!!!! Only provides printed forms that you can get for free. Appears to be legitimate government website, but it is not. No fees go towards your actual passport fee.
Kristen M.
Posted
Terrible!!! DO NOT USE THIS SITE!!!! Unless u want to pay more than double for your passport renewal. I didnt realize that the $180 did not actually include your passport. $180 is just for them to print paperwork with all of the information you fill out online and mail to you for a signature and then send in. It isn't saving time and certainly doesnt save money!
Jennifer García R.
Posted
This is a scam. They charged my 232 each for both my son and I. $464 total. All they did was print out the form online and mail to me. I could have printed from my home office. Infuriated that I fell for this scam. When I went to the post office for my real passport appointment she said 3 people had been in this week with the same situation. Filed a report with federal trade commission and my bank.
Butterflyfitlife
Posted
Zero Stars Unfortunately, I was a victim of this scam outlined below. 123 Access Travel Passport working under United Passport LLC purports to be a passport services; however, all they really do, in many cases, is copy information filled out by the consumer through their website for the DS11 form and mail it out to the consumer. The consumer has already filled the form through the website site to receive what they believe to be a legitimate passport service. The website is designed to deceive the consumer and information is not clearly stated. The "service" or reprinting of the application cost upwards to $300. The consumer is sent a print out of what they've already completed online and told to go to the post office to submit additional government fee to actually complete the passport application process. This is not clearly outlined on the website. Worst of all, they have access to your personal information and this website is listed on Travel.State.Gov, under 123 Access Travel Passport, as a registered Courier Company; this creates more confusion as it gives this company credibility. Ironically, they also warn about companies like these. I was shocked to discover this when I realized this company get Better Business Bureau (BBB) complaints daily. Why are they allowed to operate with such ambiguity and deception? They do not disclose plainly that, in many instances, they just print out the application the consumer completes online and charge an extremely high fee. Reading reviews and BBB complaints thousands of Americans have been financially hurt by this company and there doesn’t seem to be any oversight. Once I realized it was a scam. I called to check on the order status which was under someone else's name and email. This prompted me to alert my credit card company; make a police report; and file a claim with the Better Business Bureau (BBB).
Michael G.
Posted
The good news: they can help you to get a passport. The bad news: It will cost a lot more and possibly take longer. They may be able to help with rush orders, and they do provide assistance with filling out and submitting forms, if you want to pay for it. But it isn't much harder to just use the official government system, and they definitely try to sucker people into using their service instead. If you want or need their help, fine, but just be aware. My wife did her renewal application online with the government, I did mine thru this outfit; she got hers in 24 days, mine took 30 and cost about twice as much.
S. H.
Posted
An absolute SCAM - do not use this company. They steal your PII and charge your $183.50 for printing your application that you fill out and mailing it to you. Which is basically useless as you still have to pay the Dept of State another $180.00 to actually process your passport application.
Blythrnaol.com
Posted
They are an absolute scam. They represent themselves as a service. Charge $200 for paper to fill out free on State Department website then mail it to you
