Average
170 reviews
United Car CareHonesty, pricing, process and quality scores appear once 5 customers have rated them.
United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
United Car Care (unitedcarcare.com) has 170 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
170 approved reviews, newest moderated first
Alan
Posted
I bought the platinum warranty from the dealer when I got my car 2 years ago, have never used it until now. They worked with a local BMW service center and a $1745.65 repair was completely covered minus the $100 deductable. Very happy with the level of service
David B.
Posted
After being told seals on front axel of my 2013 duramax would be covered. Dealer said they have to disassemble front diff to remove flange on seal area. UCC then said this was a non drive train issue and was a hardware problem.. what a joke of a company. $4000 of wasted money for a rip off service. Say no thanks to this company.. I will be taking them to court. Also said they would pay for only 1 day of rental car. Truck has been in service over 4 days
Response from United Car Care· Apr 19, 2021
"Hi David, We know it's rough, especially in the current socioeconomic climate, when a needed repair is not covered by your service contract. Reviewing your claims history, it looks like we've been able to cover about $1,900 in repairs for you so far, and even in the claim you're referencing, we honored the repairs that were covered by your policy (right around $923 worth). Your contract does not expire for another few years or a few more thousand miles and we're happy to continue helping you wherever possible by the conditions of the contract you purchased, but in the meantime, why don't you give us a call at (833) 815-2503 so we can see if there's anything more immediate we can do for you. Reference #1269842."
Sean W.
Posted
I took my 2008 BMW in for repair work. The shop called United Car Care and was informed the repairs are covered but they have to send an inspector out to verify the needed repairs. I was told this would take 24 to 48 hours. Here we are five days later and no inspector has shown up. I was told I cannot get a rental car until the inspection has been done. When I asked what I was going to do about getting around until the car is fixed, I was told I can get a rental out of my pocket and ask for reimbursement. Really!? I’ve been transferred around at least 4 times every time I call and get the “run around” by everyone I talk to, and I’m supposed to trust this company will reimburse me? I have had multiple issues with this company in the 2 years I’ve had the warranty. I paid a great deal of money for this warranty so I wouldn’t have to go through this. It didn’t work out, if you are reading this while researching this company, take my advice and stay away from them.
Response from United Car Care· Apr 19, 2021
"Hi Sean, We recognize that your time is very valuable, and looking in our notes it appears that a couple of our claims adjusters have apologized to you for the delay in getting an inspector out to inspect your vehicle. While we stand behind our adjusters' statements, we also know that actions speak louder than words. Please give us a call at (833) 815-2503. Let's see what we can do to change your mind about us. Reference #1265860."
Brad
Posted
I have a 2017 BMW 328d that the fuel pump detonated on which required the entire fuel system including the fuel tank to be replaced on. To say the least it would have been a very expensive repair (10K +). United Car Care to care of the whole process for me. All I had to do is make a single phone call to open a claim and they took care of the rest. It was a completely hassle free transaction. I couldn't have been happier with UCC and the repair work.
Greg W.
Posted
I had multiple issues with the engine in my GMC Sierra. When I took it to the shop, I knew it wasn’t going to be cheap, but I didn’t have the time to fix it myself. When I got my truck back the total cost was around $6k, but UCC saved my butt and covered 5k of that. It was still kinda rough that I still had to pay so much out of pocket, but it was better then the full amount. I feel like most people giving bad reviews were mad they didn’t change their oil or fix a paint chip or something. The company was very professional and handled my claim quickly and efficiently.
Veronica S.
Posted
It was an amazing team! Very professional and concerned about my health
Caden L.
Posted
Would definitely not recommend this company Truck went into the shop for shifting hard and started shaking, the shop contacted them and they sent out an adjuster, the tech recommended replacing the transmission since there was play in the gears and fluid was burnt. They said to replace the fluid and change the filters and that they would only cover half the cost and want me to pay $630 as well as rental fees which on the contract states they cover up to 25 dollars a day It has been an ongoing battle with them and am about ready to take them to court DO NOT GET WARRANTY FROM THIS COMPANY
Response from United Car Care· Apr 19, 2021
"Hi Caden, It sounds like you've had a pretty rough experience and we'd like to know what we can do to help. We searched in our system but were unable to find a contract for you. If you don't mind, please give us a call at (833) 815-2503 so that we can make sure your policy is with us and see what we can do for you. Reference #101128."
Willie K.
Posted
STAY AWAY IF THIS COMPANY ! They are Fraud, they ALWAYS has a loophole to not repair your car , they DENIED my claim because my claims exceeds my car value which is crap , My car value on car fax and Kelly blue book more than what I was told by them. They don’t know even what options and features my car has , They don’t care , they hang up on customers , they have THE WORST CUSTOMER SERVICE AND CLAIMS REPRESENTATIVES, they think they better than the others. I am filing a claim against then with public attorneys and I will sue them soon .
