Unagi ScootersReviews of unagiscooters.com

Response from Unagi Scooters· Oct 1, 2024

Thanks for the love! We’re glad you’re enjoying your Unagi scooter. For that wobbly bar, we recommend reaching out to our support team via the chat bot on our website. They can assist you in getting the right replacement screw or other solutions to keep your ride smooth and sturdy. We want you back to a 10/10 experience in no time! 🚀

Response from Unagi Scooters· Oct 1, 2024

We’re really sorry to hear about the issues you’re facing with your scooter order and customer service experience. That’s not the experience we want anyone to have. Here’s what we can recommend to get this resolved: 1. Contact via Chat Bot: Please reach out to our chat bot on the website for assistance—if the issue isn’t resolved there, a customer service ticket will be created automatically. 2. Broken Scooter: Since you received a scooter that was damaged upon arrival, you should not have to worry about a restocking fee. Just make sure to explain this situation clearly when reaching out to support via chat. 3. Refund & Charges: If you were charged for an upgrade or something else that wasn’t requested, you can bring that up as well. Make sure to detail this when connecting with support, and they should help clear up any incorrect charges. Your frustration is completely understandable, and we want to make sure this is resolved for you as quickly as possible.​

Response from Unagi Scooters· Oct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi Scooters· Oct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi Scooters· Oct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi Scooters· Sep 23, 2024

Thanks for sharing your feedback! We’re glad you’re enjoying the flexibility of our rental program, which lets you swap for a new scooter when needed. Our scooters are designed to be lightweight and portable, which can sometimes lead to a bit of a bumpier ride compared to heavier models. If you’re ever experiencing issues, don’t hesitate to reach out to support—we’re always here to help with any repairs or replacements to keep you riding smoothly!

Response from Unagi Scooters· Sep 23, 2024

I’m sorry to hear about your experience; that sounds incredibly frustrating. While we have warranty policies in place, we understand how upsetting it can be when something like this happens. If buying another scooter isn’t the right fit, consider renting with us! Our rental program includes all repairs, maintenance, and even theft insurance, giving you peace of mind without the worry of unexpected costs. Plus, you’ll always have a reliable ride ready to go!​

Response from Unagi Scooters· Sep 23, 2024

Thank you for sharing your experience and for being a part of the Unagi community! We’re glad to hear you’re enjoying your personal Unagi scooter. We’re sorry to hear that the White Glove Service didn’t go as planned during your trip to Chicago. If you have any concerns or need further assistance, please reach out to Unagi support at [email protected] or use the chat bot on our website. We appreciate your feedback and are always here to help. Ride on!