Unagi ScootersReviews of unagiscooters.com

Response from Unagi Scooters· Oct 3, 2024

Thanks for sharing your experience! We’re so glad to hear your Unagi scooter has made commuting to work more fun and convenient. The portability really is a game-changer, especially when you can bring it inside and not worry about locking it up. Keep enjoying the ride! 🚀

Response from Unagi Scooters· Oct 3, 2024

Thank you for your feedback. We’re glad to hear you’re satisfied with our service and repairs. We apologize for any confusion regarding the summer promotion. Please provide us with your email or further details, and we’ll be happy to look into this and ensure it’s resolved for you.​

Response from Unagi Scooters· Oct 3, 2024

I’m sorry to hear about the delay with your charger and the deposit change. That definitely shouldn’t have happened, and we appreciate your patience. If you haven’t already, please reach out to our support team so we can assist with your concerns. Let me know if you’d like help escalating this issue!​

Response from Unagi Scooters· Oct 3, 2024

Thanks for your feedback! We’re happy you’re enjoying your scooter, despite the battery issue. If you’re looking for an upgrade, consider switching to the Model One Voyager—it has a longer battery life and might be the perfect fit for your needs! Feel free to reach out to our support team for more details on upgrading.​

Response from Unagi Scooters· Oct 3, 2024

We’re getting in touch with customer support on your behalf and looking into the matter right now. We’ll make sure you get a response today. Thank you for your patience!​

Response from Unagi Scooters· Oct 1, 2024

We’re sorry to hear about your frustrating experience. We understand how disappointing it can be when your scooter isn’t functioning as expected. Please reach out to our support team via the chat bot on our website—it’s the fastest way to get assistance for issues like charging or Bluetooth connectivity. If the bot doesn’t resolve the issue right away, we will escalate the matter internally to ensure a solution is provided. We appreciate your patience and we’ll make sure to get your scooter up and running, or arrange for a replacement as needed.​

Response from Unagi Scooters· Oct 1, 2024

Thank you for being a loyal Unagi customer for the past four years. We’re sorry to hear about your recent frustrations with customer service. While it’s true that our Manhattan store has closed and we’ve streamlined our support process, we’re committed to providing quality assistance. The best way to reach us now is through the chat bot on our website, where we aim to address your concerns as quickly as possible. We understand the shift in our support model has been an adjustment, and we truly appreciate your patience as we work to improve the experience.

Response from Unagi Scooters· Oct 1, 2024

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how disappointing this situation is. Please know that we’re here to help resolve this issue. While we don’t offer phone support, you can reach out via the chat bot on our website for real-time assistance. If the issue isn’t resolved through the chat bot, a customer service ticket will automatically be created, and our team will follow up to ensure it gets resolved promptly. Thank you for your patience!