trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

Pet Stores

Write a review Website

3.9

Average

850 reviews

trotpets.com3.9Average

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Rated Honest: 2026

More in Pet Stores

trotpets.com reviews

850 approved reviews, newest moderated first

Vic
Posted Feb 18, 2026
I have 4 of these for my two large…
I have 4 of these for my two large speed eating dogs. I really wanted to love this but the metal puzzles ended up wearing down both of their teeth in less than a month! The packaging also didn't come complete with the magnets and when I contacted customer service they ghosted me. Would skip if you want to save money and your dog's teeth. I now have 4 that are just collecting dust!
Response from trotpets.com· Sep 24, 2026
Hi Vic — thanks for the honest feedback, and I'm sorry. Having 4 for your two speed eaters and wanting to love them but running into an issue with the metal feeder is frustrating. Send me your order number and I'll look into it — we're a small family business so I'll get back to you ASAP. If we can sort it out, would you be willing to reconsider your rating? — Trot Pets
Report
N/A
Posted Feb 16, 2026
Great Service
Product is awesome and service is exceptional. Ordered the wrong mat and they sent a return labeled and I ordered the correct one.
Response from trotpets.com· Sep 24, 2026
Hi there — thank you! Thrilled to hear the product is awesome and our service was exceptional! Glad we could sort out the return label for the wrong mat quickly. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Report
Kimika
Posted Feb 15, 2026
Excellent customer service.
Excellent customer service.
Response from trotpets.com· Sep 24, 2026
Hi Kimika — thank you! So glad our customer service was excellent. We're a small family team so that really means a lot. Appreciate your support! Happy to send a friends and family discount if you'd like one. — Trot Pets
Report
Vanessa P.
Posted Feb 14, 2026
I do NOT recommend getting your bowls…
I do NOT recommend getting your bowls from Trot. The idea seems nice & the set up is esthetically pleasing but I promise it’s not worth it to have to deal with their absolutely TERRIBLE customer service & warranty. These bowls rust in less than a year. Then, when you want to use their “lifetime warranty “ you will not be able to get in contact with anyone. Just go to Instagram and check the comment section for proof. I will say they did just randomly send me the water bowls to replace the rusted ones, but with no email or communication. I just received a shipping email randomly after over 6 months of me emailing them. I really had high hopes & was happy to pay a higher price but something is obviously going on with the way they are running things. Just don’t do it
Response from trotpets.com· Sep 24, 2026
Hi Vanessa — I'm really sorry. I hear you — the idea seemed nice and the setup looked good, but something clearly didn't work for you, and I apologize. We're a small family business (just a couple of us), which is the honest reason we may have missed the mark, but not an excuse. If you send me your order number, I'd like to understand what went wrong and make it right — and get back to you ASAP. If we sort it out, would you be willing to reconsider your rating? — Trot Pets
Report
Genevieve P.
Posted Feb 10, 2026
Customer service was responsive and…
Customer service was responsive and helpful. I ordered two elevated feeders. Top notch. Thanks Luna and McLovin (rescue pitbulls living there best life)
Response from trotpets.com· Sep 24, 2026
Hi Genevieve — thank you! So glad our customer service was responsive and helpful, and that the two elevated feeders are top notch! Give Luna our best. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Report
Angelica C.
Posted Feb 6, 2026
Love the balls they help a lot thank you
Love the balls they help a lot thank you
Response from trotpets.com· Sep 24, 2026
Hi Angelica — thank you! So glad you're loving them and they're helping a lot! Really appreciate your support — we're a small family business. Happy to send a friends and family discount if you'd like one for next time! — Trot Pets
Report
Chad T F.
Posted Feb 6, 2026
Very fast and got my order correct
Very fast and got my order correct. I love Trot Pets
Response from trotpets.com· Sep 24, 2026
Hi Chad — thank you! Glad it was very fast and your order was correct — that's the goal! And we love hearing that you love Trot Pets! Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Report
KHS
Posted Feb 6, 2026
Great product and excellent shipping speed
Great product, I've been ordering for almost 2 years.
Response from trotpets.com· Sep 24, 2026
Hi there — thank you! Wow, almost 2 years — that means the world to us! So glad you're loving the product. Really appreciate your loyalty and support — we're a small family business. Happy to send a friends and family discount your way as a thank you! — Trot Pets
Report