TradeSmith, LLCReviews of tradesmith.com

Response from TradeSmith, LLC· May 2, 2024

AG, we apologize for any inconvenience caused by the delay in processing your withdrawal. Your feedback is valuable, and we take your concerns seriously. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best regards, Customer Support Team

Response from TradeSmith, LLC· May 2, 2024

Dear Elaine, We sincerely apologize for any distress caused by our communications. Your feedback is crucial, and we take your concerns seriously. To ensure we unsubscribe Elaine from our services as requested, could you please email or call us with the account specifics? This will help us address your request promptly. Thank you for bringing this matter to our attention. We look forward to resolving this issue for you. Best regards, Customer Support Team

Response from TradeSmith, LLC· Mar 28, 2024

Dear Troy, Thank you for sharing your feedback with us. We value your input and strive to continually improve our services to better meet your needs. We understand your concerns about the cost of our services and the need for more comprehensive training and real-world application examples. We apologize for any inconvenience or frustration this may have caused. To address your feedback, we would like to highlight some resources that can enhance your experience: 1. Dedicated 30-Minute Concierge Appointment: You can schedule a one-on-one session with our concierge team, who can provide personalized guidance and support tailored to your specific needs and questions. 2. Educational Resources on Our Website: Our website offers a range of educational materials, including step-by-step guides, video tutorials, and real-world application examples. These resources are designed to help you better understand our tools and how to maximize their effectiveness in your business operations. If you have any specific questions or require further assistance, please don't hesitate to reach out to our support team. Thank you again for your feedback. We look forward to assisting you further and helping you achieve your goals with our tools. Best regards, Customer Support

Response from TradeSmith, LLC· Mar 8, 2024

Dear Dave, Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to addressing any issues our customers may encounter. We apologize if you have experienced dissatisfaction with our services. We strive to maintain transparency and integrity in all our practices, including our refund policy. We assure you that it is not our intention to deceive or mislead our customers. We would appreciate the opportunity to investigate your specific case further and address any concerns you may have regarding your refund. Please reach out to our customer support team with more details so that we can resolve this matter promptly. Your feedback is valuable to us as we continuously work to improve our services and ensure the satisfaction of our customers. We are committed to providing a positive experience for all our users. Thank you for your understanding, and we look forward to resolving this issue to your satisfaction. Best regards, Customer Support Team

Response from TradeSmith, LLC· Mar 6, 2024

Dear Angelena, Thank you so much for taking the time to share your wonderful experience with Devin, Avy, and what hearing from Keith Kaplan means to you. It's incredibly rewarding to hear about your positive onboarding process and the supportive interactions you've had with our team members at TradeSmith. Our mission is to ensure that every customer feels well-informed, comfortable, and supported throughout their journey with us, and it sounds like Devin and Avy perfectly embodied these values. We're looking forward to assisting you as you develop your trading experience and are here to support you whenever you need it. Your endorsement of TradeSmith means the world to us, and we're excited to have you as part of our community. Should you have any further questions or need assistance, please don't hesitate to reach out. Welcome to TradeSmith, and here's to your success in trading! Warmest regards, The TradeSmith Team

Response from TradeSmith, LLC· Feb 26, 2024

Thank you for reaching out to share your concerns. I want to clarify that TradeSmith and Stansberry Research are separate entities, operating independently of each other. While I understand your frustration with the experience you've described, involving subscription and auto-renewal issues with a service initiated through Stansberry Research, unfortunately, we at TradeSmith do not have direct influence over their policies or account management practices. However, we are committed to providing excellent customer service and support. If there's anything within our capacity at TradeSmith that you need assistance with, please feel free to let us know. For the issues related to Stansberry Research, I would recommend reaching out directly to their customer support team, as they would be best positioned to address your concerns regarding the auto-renewal and refund situation. We appreciate your understanding and are here to help with any questions or services related to TradeSmith. Best regards.

Response from TradeSmith, LLC· Feb 26, 2024

Dear Mr. Cranford, Thank you for taking the time to share your experience with Collin and the excellent service you received. We're delighted to hear about the positive impact he had, especially in understanding and addressing your concerns with professionalism, thoroughness, and a much-appreciated sense of humor. Recognizing the unique challenges and needs of each customer is a skill we value highly, and it's heartening to know that Collin exemplified this so well. Your insights and background bring valuable perspective, and we're grateful for your acknowledgment of Collin's ability to connect across different walks of life. Rest assured, we recognize the talents of our team members and are committed to nurturing and utilizing their skills to enhance our service continually. Thank you again for your kind words and for choosing Tradesmith. We look forward to serving you with the same level of professionalism and care in the future. Best regards

Response from TradeSmith, LLC· Feb 26, 2024

Thank you so much for sharing your heartfelt appreciation for Andy and Landon. We are truly honored to have them on our team, and it's inspiring to hear about the positive impact they've had on your life. Their dedication to compassion and trustworthiness reflects the core values we hold dear. It's feedback like yours that motivates our entire team to strive for excellence and to make a meaningful difference in the lives of those we serve. Thank you again for your kind words. We're thrilled to have the opportunity to work with you and look forward to continuing to earn your trust.