TradeSmith, LLCReviews of tradesmith.com

Response from TradeSmith, LLC· Oct 21, 2024

Hi Randy, Thank you so much for taking the time to share your feedback! We're thrilled to hear that Vienna provided you with excellent support in setting up your screener. Her knowledge, patience, and friendly demeanor truly reflect the values we uphold as a company. We appreciate your kind words and will ensure that Vienna receives the recognition she deserves. If you need any further assistance, please don’t hesitate to reach out us at (866) 385-2076 or [email protected]. Thank you again for choosing TradeSmith! Best Regards, Customer Support Team

Response from TradeSmith, LLC· Oct 11, 2024

Hi Edwina, Thank you for your feedback! We truly appreciate it and will make sure to pass it along to Stella, who went above and beyond to provide you with the best service possible! If you need any further assistance, please don’t hesitate to reach out us at (866) 385-2076 or [email protected]. Thank you again for choosing TradeSmith! Best Regards, Customer Support Team

Response from TradeSmith, LLC· Sep 17, 2024

Hi Martha, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Avy. It means the world to us to know that she was able to provide the kind of help and kindness that truly makes a difference. We’ll be sure to pass on your kind words and 100-star rating to her. Your feedback is invaluable, and we’re so grateful for your support. If you need any further assistance, please don’t hesitate to reach out us at (866) 385-2076 or [email protected]. Thank you again for choosing TradeSmith! Best Regards, Customer Support Team

Response from TradeSmith, LLC· Aug 28, 2024

Hi Dwayne, Thank you for sharing your detailed review and insights on the MANH stock recommendation. It’s clear that you’ve put a lot of thought and effort into comparing the various ratings and assessing the stock’s performance. Your analysis highlights some key points: the mixed ratings from different sources, the concerning valuation, and the recent growth trends. I understand why you might be cautious given the overvaluation and the broader market risks you’ve mentioned. It’s great to see you’re taking a comprehensive approach to your research. Your strategy of waiting for a stronger signal from Quantum before making any decisions seems well-considered, especially in light of the current market conditions. I’d also like to remind you that with the purchase of Options360, you gain access to valuable tools and resources, such as our Options 101 Masterclass and our POP and ROI Calculators. These resources are designed to enhance your investment strategy and provide you with additional insights. If you’d like more details about how these tools can support your research or if you have any further questions, please don’t hesitate to reach out to us at (866) 385-2076 or [email protected]. We’re here to assist with any additional information or support you might need. Thank you again for your thoughtful feedback! Best Regards, Customer Support Team

Response from TradeSmith, LLC· Aug 21, 2024

Tom, thank you for sharing your feedback with us. We sincerely apologize for any frustration you experienced. We strive to ensure all customers are fully informed, and we regret that this situation did not meet your expectations. Regarding your experience, the TradeSmith360 product does have clearly stated Terms & Conditions, which specify that while cancellations are allowed within the 90-day period, refunds are not issued; instead, customers receive a credit toward other TradeSmith products. We understand that this may not have been what you expected, and we apologize for any inconvenience this caused. We appreciate your understanding and would be happy to discuss any other ways we can assist you further. Your satisfaction is important to us, and we’re here to help however we can. Sincerely, Customer Success Team

Response from TradeSmith, LLC· Aug 21, 2024

Thank you for taking the time to share your positive experience with Joe. We're delighted to hear that he was able to assist you with patience and understanding, addressing all of your questions and concerns. Providing helpful information while maintaining a friendly and professional demeanor is something we strive for, and it's wonderful to know Joe delivered on that promise. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your support!

Response from TradeSmith, LLC· Aug 1, 2024

Dear John, Thank you for taking the time to share your feedback on your recent subscription experience with Trade AI. We appreciate your candid review and value your input as it helps us improve our services. We regret to hear that your returns did not meet your expectations and that the fee for our service did not seem justified based on your investment results. We understand your concerns regarding the number of active investments and the performance consistency throughout your subscription period. Your feedback on the frequency of investment recommendations and the visibility of returns on our website is particularly important. We strive to provide accurate and transparent information to our subscribers and apologize if we fell short in this regard. Our aim is always to maintain a high level of service and trust with our customers. Regarding your suggestion to inform potential subscribers about the recommended monthly investment amount, we will take this into serious consideration. Clear communication is crucial, and we want to ensure that all users have realistic expectations and the best possible chance of achieving positive returns. We are glad to hear that you found value in the educational aspect of our service, particularly the weekly video updates. While we understand that the financial returns did not meet your expectations, we hope the knowledge gained will prove beneficial in your future investments. Your feedback is invaluable to us, and we are committed to making the necessary adjustments to enhance our service. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to us directly. Thank you again for your honest review and for giving Trade AI a try. Best regards, Customer Service Team

Response from TradeSmith, LLC· Jul 26, 2024

Dear Larry, Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with Edge. Your kind words about his teaching abilities and personalized approach mean a lot to us. We will be sure to pass along your praise to him. Edge is indeed a valued member of our team, and we appreciate your support and encouragement. Thank you once again for your feedback. Best regards, InvestorPlace Customer Support