Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company reviews

822 approved reviews, newest moderated first

Steve
Posted Aug 11, 2026
Have always had good service
Have always had good service. Never problems
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John
Posted Aug 11, 2026
These cirars suck and will nor buy…
These cirars suck and will nor buy again. Only a few were wirth smoking.
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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William J.
Posted Aug 11, 2026
I’ve canceled your service 4 times…
I’ve canceled your service 4 times through the last 5 weeks. Today I had to refuse an order AGAIN that I didn’t order
Response from Thompson Cigar Company· Aug 18, 2026
We're sorry to hear about this experience, but our records show that you've contacted us and received assistance already. We hope all your concerns were addressed by the representative that was assisting you. If you have any additional questions or concerns, please let us know. We're happy to help!
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MICHAEL F.
Posted Aug 11, 2026
II use Thompson's subscription service. Works great.
I have a subscription for Don Rafael sweet longsdales. It works effortlessly, and when there was a billing error Thompson proactively took care of it once it was discovered. These are me every day cigars and I order special ones for Sundays.
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Bobby
Posted Aug 11, 2026
I just recently purchasedDS some DRS…
I just recently purchased some DRS cigars looking for something inexpensive for everyday use. They were horrible. I’d rather have Black & Milds before I order them again. They start unwrapping as soon as the plastic wrap comes off.
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Russell W.
Posted Aug 11, 2026
Appreciate long Term customers
Almost every company I regularly spend this much annual $$$ gives a thanks a freebie keep ordering from us even though their are many choices. Turn off AI and appreciate. Thanks Russell Winckler
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Robert G.
Posted Aug 11, 2026
Great brand
Great brand, good taste, excellent price 👍
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Ignazio
Posted Aug 11, 2026
200% Satisfied
Faster the expected delivery and great products and great prices Win Win Win
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