TherapetMDReviews of therapetmd.com

Response from TherapetMD· Oct 22, 2024

Hi Alexis, Wow, 52 indoor cats—that’s quite the family! I’m thrilled to hear that the TherapetMD pheromone diffusers are keeping your kitties calm, reducing marking, and stopping fights. It’s fantastic that you’ve had such success over the past year. Thank you for your recommendation and for sharing your experience. If you ever need further advice or have more feedback, feel free to reach out! We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hello Michael, Thank you so much for sharing your experience! We're thrilled to hear that Therapet MD has made such a positive impact on your household, especially with your semi-feral cats starting to come out of their shells and your cats living harmoniously. It's amazing to know that our product is helping to create a peaceful environment for your furry family. We truly appreciate your feedback and are glad you’ve found a solution that works better than other products you've tried. Please don't hesitate to reach out if you need anything else—we’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hi Tammy, Thank you for your fantastic feedback! We're so glad to hear that the ordering process was easy and that the product has made a difference for you and your kitty. It’s great to know that you gave it time to work, and we're happy to hear things have improved. If you need anything in the future, feel free to reach out. We're here for you and your fur baby! 🐾 Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hi Julie, Thank you for sharing your experience! We're so glad to hear that our product has helped reduce aggression in your cats. It’s always rewarding to know our solutions are making a positive difference for pets and their families. If you have any questions or need further assistance, please don’t hesitate to reach out—we’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hello Sara, Thank you for your fantastic feedback! We’re thrilled to hear that our product has helped reduce stress for your cat and contributed to their happiness. It's wonderful to know you’re ordering more to keep the positive vibes going! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you and your furry friend! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 26, 2024

Hello Kim, Thank you for sharing your feedback and for taking the time to detail your experience. We truly appreciate your effort and honesty, even though we’re sorry to hear the product didn’t work for you as expected. We strive to create solutions that improve harmony in multi-pet households, and while many customers report positive results, we understand that not every experience is the same. Regarding the concerns you raised: *Indicator Light: The dim light is designed to be pet-friendly, but we understand that it might make visibility challenging in well-lit areas. *Leaking Diffuser: We regret that our initial troubleshooting didn’t resolve the issue. Leaks are rare, and we’re continuously working to ensure product reliability. *Burning Smell: This is unusual feedback, and we will investigate further to prevent this in future batches. We’re also sorry for the additional frustration caused by your cat's reaction to the diffuser. Your experience highlights areas where we can improve both our product and customer service. If you would like assistance regarding your unused refills or have additional feedback, please reach out to us at [email protected]. Your insights help us improve, and we’re grateful for the opportunity to learn from your experience. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hi Sam, Thank you so much for your feedback! We’re thrilled to hear that our product has made such a positive impact and provided you with some much-needed relief. It’s wonderful to know that you’re recommending TheraPet to your friends—word of mouth means a lot to us! If you ever have any questions or need further assistance, please feel free to reach out. We’re here to support you and your pets every step of the way! Thank you again for being part of the TheraPet family! 🐾 Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 26, 2024

Hi, Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we aim to provide, and we take your feedback seriously as we are committed to maintaining the highest quality and customer satisfaction standards. We understand how important it is to receive your order promptly and securely. Delays in shipping or issues with delivery can be incredibly frustrating. We want to investigate this matter thoroughly to understand what went wrong and ensure it is resolved. Could you kindly provide us with the email address associated with your account or your order details? This will help us locate your account and investigate the issue further. You can reach out to our customer support team at [email protected] or reply here with the requested information. Please be assured that we will look into this issue immediately and do everything we can to make it right. Your trust is important to us, and we hope you’ll allow us the chance to resolve this situation to your satisfaction. Best Regards, Dawtie of TheraPetMD