PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.· Oct 31, 2025

Hi Edwin, We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case? In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Edie, We appreciate your feedback, and we're sorry that you haven't received your order yet. We will investigate this issue for you. A member of our customer experience team will be reaching out to assist you with this matter. We truly appreciate your patience. All the best, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Cheryl, We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment. We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox. We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right. Kind regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Renna, Thank you so much for sharing your experience! We’re so glad the replacement arrived quickly and that your pup is happy — that’s what matters most to us. We truly appreciate your patience and kindness along the way! Best regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Carolyn, We're truly sorry to hear that your German Shepherd had this experience. Our pups mean the world to us, and we never want to hear that one hasn’t felt their best. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. Every dog is unique, which is why we always recommend consulting your vet before introducing any new supplement, to ensure it’s suitable for your pup’s specific needs. We’d really like to look into this further and make things right. Could you please share your Order ID with us? Thank you for bringing this to our attention — we truly value your feedback and care deeply about your experience and your dog’s well-being. Best regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hello Kathy, Thank you so much for your kind feedback! We’re so happy to hear your order arrived early and that the process was quick and easy. We truly appreciate you sharing your experience with us! Kind regards, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hey Bridget, Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly. It's great to know you had such a pleasant experience with our service. We hope your pup loves their new supplement! All the best, PetLabCo.

Response from PetLabCo.· Oct 31, 2025

Hi Ivy, Thank you so much for your review! We're glad to hear your order arrived quickly. We know it can sometimes take a little time for pups to warm up to something new, so we appreciate you giving it a try. If your dogs are still hesitant, we’d be happy to share a few tips to help make the transition easier — just let us know at [email protected]! All the best, PetLabCo.