Great
13,463 reviews
PetLabCo.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Becky B.
Posted
Prompt and safe delivery
Response from PetLabCo.· Apr 10, 2026
Hi Becky, We're happy to hear that your delivery was prompt and safe. Thank you for your positive feedback; we appreciate it. Kind regards, PetLabCo.
Raul L.
Posted
You keep charging me for orders I cancelled. Fraud
Response from PetLabCo.· Apr 10, 2026
Hi Raul, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Sarah C.
Posted
A few days later than expected but good!
Response from PetLabCo.· Apr 10, 2026
Hi Sarah, We're happy to hear that you are pleased with our service! We appreciate your positive feedback and are sorry for the slight delay. Best regards, PetLabCo.
Michaelene B.
Posted
Left package by the front wall. Did not drive back to courtyard.
Response from PetLabCo.· Apr 10, 2026
Hi Michaelene, We appreciate your feedback and regret that the delivery wasn't to your expectations. We'll pass along this feedback to our team. Kind regards, PetLabCo.
Mark W.
Posted
Very quick response to my call about the missing items, everything was shipped out immediately and received it within two days great team. Love the products and keep doing what you’re doing.
Response from PetLabCo.· Apr 10, 2026
Hi Mark, We're happy to hear that the missing items were shipped quickly and arrived promptly! Our team appreciates your positive feedback and is glad you love our products. We'll keep doing our best! Best regards, PetLabCo.
Jacob M.
Posted
I didn't receive this order.
Response from PetLabCo.· Apr 10, 2026
Hi Jacob, We're sorry to hear you haven't received your order. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Jenny L.
Posted
Website is easy to navigate and allows me to tailor my order. The delivery and notifications were fast and timely. The products arrived without issues.
Response from PetLabCo.· Apr 10, 2026
Hi Jenny, We're happy to hear that you found our website easy to use and that you could tailor your order to your liking. We're also glad the delivery and notifications were fast and on time, and your products arrived without any problems. Best regards, PetLabCo.
Terry L.
Posted
Delivered promptly and good product
Response from PetLabCo.· Apr 10, 2026
Hi Terry, We appreciate your positive feedback and are so happy that you are satisfied with our product and service. Thank you for your review! Best regards, PetLabCo.
