Average
100 reviews
Swaveo JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Swaveo Jewelry is a premium jewelry brand specializing in promise rings, personalized necklaces, and romantic gift sets. Crafted with high-quality materials like 925 sterling silver and gold vermeil, our pieces are designed to celebrate love, commitment, and meaningful milestones. We’re known for our signature preserved rose boxes and elegant promise rings that create unforgettable gifting moments. With thousands of gifts delivered, Swaveo combines craftsmanship, thoughtful design, and reliable service to help you give a gift that truly means something.
Swaveo Jewelry (swaveo.com) has 100 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
100 approved reviews, newest moderated first
Kniffer
Posted
didn’t take too long to get here and showed up looking just as advertised
Response from Swaveo Jewelry· Dec 23, 2025
Thank you for your feedback! 🤍 We’re glad to hear your order arrived in a timely manner and looked exactly as expected. We appreciate you choosing Swaveo and hope to help you again in the future.
Ben C.
Posted
I ordered a Rose with necklace engraved with my wives name and mum (she was called Rose). He mum recently passed away so this was a memorial for her. The rose is lovely but when the item was delivered there was a chip in the presentation box. This will be displayed in our house and the chip isn’t very noticeable. I immediately let Swaveo know but after a few emails got a response to say that the company would not do anything (replacement or refund) for damaged packaging. The damage in on the presentation box not packaging. I responded and advised the company of the situation and the significant of the present and what it means to our family but they never responded. Really poor customer service and no care for their customers.
Response from Swaveo Jewelry· Dec 4, 2025
Thank you for sharing your feedback, and we are truly sorry for the frustration this experience caused—especially given the meaning behind your gift. We understand how important this piece is for your family, and we never want any customer to feel unheard. After reviewing the email thread, our team initially assessed the mark on the rose box as extremely small and nearly invisible in the photos provided, which is why a refund wasn’t approved at that time. However, had we known you were unhappy with that outcome or had you waited for our follow-up, we absolutely would have arranged a replacement box for you. We did not intend for there to be a gap in communication, and we apologize for any delay on our end. We care deeply about every customer’s experience, especially with sentimental gifts, and we would still be happy to make this right for you now. Please reach out to us again at [email protected] so we can send you a replacement presentation box at no cost. Thank you again for bringing this to our attention, and we hope to restore your confidence in us. — Swaveo Jewelry Support Team
Alex
Posted
The item was lovely. But I can hardly see the engraved names, I need a magnifying glass to see the names.
Response from Swaveo Jewelry· Dec 4, 2025
Thank you for your feedback, we’re glad to hear you loved the item, but we’re sorry the engraving wasn’t as visible as you expected. Our engravings are designed to be delicate and precise so they fit beautifully on the pendant, but they should still be clear enough to read without difficulty. We’d be happy to take another look and help fix this for you. Please reach out to us at [email protected] with a photo of your engraving, and our team can review it and provide a solution, whether that’s a replacement or an adjustment. We appreciate you letting us know and want to make sure you’re fully happy with your gift. — Swaveo Jewelry Support Team
Emma O.
Posted
Worst company I have ever order from!! It’s been WEEKS since my order has some and it has not arrived yet and they won’t refund me !! Avoid at all costs !!!
Response from Swaveo Jewelry· Dec 4, 2025
We’re sorry to hear about your frustration, and we want to clarify what happened so other customers have the full picture as well. Our team was actively working with you to arrange a replacement for your order, but we didn’t hear back from you after our last message requesting confirmation. We absolutely never intended to leave you without a resolution. If your package still hasn’t arrived, we’re more than happy to finalize the replacement we already began processing, just reply to our last email or reach out to us again at [email protected] so we can complete it for you. We’re committed to making this right and ensuring you receive your order. — Swaveo Jewelry Support Team
lawrence de B.
Posted
Super betrouwbaar en super delivery
- Diogo S.
Posted
Very good. The product is beautiful, my gf loved it. The first one came with a defect, which seemed to happen during the delivery process, but they sent me a new one, free of charge, very quickly.
Response from Swaveo Jewelry· Dec 4, 2025
We’re really glad to hear your girlfriend loved the product, that means the world to us. We also appreciate your patience with the delivery issue. While rare, damage can happen in transit, and we’re happy we could get a replacement out to you quickly and at no cost. Thanks again for choosing Swaveo and for sharing your experience! — Swaveo Jewelry Support Team
Parmena M.
Posted
The package was delivered safely and am so happy I love it.., Thank you so much
Younes Y.
Posted
I'm not really happy with my experience with the store. The shipment took 15 days though I paid for rushing the package. While in the other stores rushing an order means 48 hours. Not mentioned that the necklace was sent from china while I thought your store is in France which means your doing the drop shipping and not a real store. The quality was not as I expected. I won't take anything from you again even for free.
Response from Swaveo Jewelry· Oct 15, 2025
Hi Younes, we’re so sorry for your experience and truly understand your frustration. Swaveo Jewelry is based in the United States, we don’t ship from France and we sincerely apologize for the delay with your rushed order. Please reach out to our customer service team and will will refund your “Rush My Order” add-on to make things right, and we appreciate your feedback as we continue to improve.
