Average
327 reviews
Susan JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 28 reviews with 4 stars · Clear filters
Todd B.
Posted
Really nice design.I used jewelry glue to bond the pieces into one ring. Thanks.
Response from Susan Jewelry· May 10, 2026
Thank you for your feedback! We’re glad to hear you liked the design. We also appreciate you sharing your experience and the solution you used. Your support means a lot to us, and we hope you continue to enjoy wearing the ring. If you ever need assistance, our team is always here to help!
Terri
Posted
I'm curious you say your store is located in Santa Fe NM Why did my order ship out of California? I'll be visiting Santa Fe next week where is your store located,I would like to visit Thank you, T.Omlor
Response from Susan Jewelry· May 7, 2026
Thank you for your question and for your interest in visiting us! 😊 We appreciate you reaching out! We understand how that may seem confusing and we are happy to clarify. While our business is based in Santa Fe, NM, orders may sometimes ship from a different location depending on our fulfillment process. We would love for you to reach out to us directly via email before your visit so we can provide you with all the details you need and make sure your experience is as smooth and enjoyable as possible! 📧 We look forward to hearing from you and hope you have a wonderful visit to Santa Fe! 💍✨
Louann N.
Posted
The jewelry is lovely , however it runs small. I bought 3 rings for my middle fingers a size bigger but they are to small. In fact I had even lost weight. But maybe they may fit someone else.
Response from Susan Jewelry· May 6, 2026
Thank you so much for your honest feedback! 💍 We're so happy to hear that you find the jewelry lovely that truly means a lot! We also sincerely appreciate you flagging the sizing, as that is such helpful information for future customers to keep in mind when placing their order. We're sorry to hear the rings didn't fit as expected, especially after sizing up! We would love the opportunity to make this right for you. Please don't hesitate to reach out to us directly so we can explore the best solution whether that's an exchange or finding the perfect fit for you. Your satisfaction is always our priority! 😊 And on the bright side, it sounds like someone special in your life may be getting a beautiful gift! 🎁✨ Thank you again for your kind words and for taking the time to leave a review. We hope to hear from you soon!
Flo H.
Posted
I love the ring, but it wasn't a size 8 it's barely a size 6 and I'm afraid of adjusting it because I don't want to break it. But the ring itself is beautiful
Response from Susan Jewelry· Apr 27, 2026
Thank you so much for your kind words we are so happy to hear that you love the ring! 🥹💛 We are truly sorry to hear that the size was not quite right though receiving a size 6 when you ordered a size 8 is definitely not okay and we completely understand your frustration, especially when you love the piece so much! 🌸 Please don't try to adjust it yourself as we would hate for anything to happen to your beautiful ring! 💕 We would love to make this right for you please reach out to us directly at [email protected] with your order number and our team will personally look into this and find the best solution for you right away! ✨ We truly appreciate your patience and grace and we look forward to hearing from you! 😊
SUSAN M.
Posted
This piece of jewelry was as beautiful in person as it was in the picture. It was disappointing that it came in a plastic bag given how much it cost (whether on sale or not). Now I'm left trying to find a box for it that looks as classy as the jewelry. Not an easy task.
Response from Susan Jewelry· Apr 27, 2026
Thank you so much for your kind words and for taking the time to share such honest and thoughtful feedback! 🥹💛 We are so happy to hear that your piece was just as beautiful in person as it appeared in the photos that is always what we hope for! 🌸 You are absolutely right and we sincerely apologize for the packaging. You deserved to receive your beautiful piece in packaging that matched the quality of the jewelry itself and we completely understand how disappointing that must have felt. This is truly valuable feedback and something we are taking to heart. Every piece deserves to be presented in a way that feels as special as it looks and we are sorry we fell short of that for you. 💕 We hope you find the perfect box to house your gorgeous piece it truly deserves nothing less than something equally classy! And if there is anything else we can do to make your experience better please do not hesitate to reach out to us at [email protected] 😊 Thank you again for your grace and your honesty we truly appreciate it! ✨
Louis P.
Posted
Crystal white earrings were as expected upon arrival. A reasonable price for what was delivered.
Response from Susan Jewelry· Apr 17, 2026
Thank you for your review, Louis! We're really glad to hear that the Crystal White Blossom Earrings met your expectations and that you found them to be great value. We appreciate your patience throughout the process and hope you enjoy wearing them!
Marysol M.
Posted
Well, my first order that I placed March 2 when it came in I was not very happy with the order look like it wasn’t made very well. It came in a plastic film. I was very disappointed so I sent out an email. I got a response right away it was taking care of second order came in it’s beautiful well made it came in a beautiful box thank you for the customer care and a quick response.
Response from Susan Jewelry· Apr 11, 2026
Thank you so much for taking the time to share your experience with us, and thank you for giving us the opportunity to make it right! We sincerely apologize that your first order did not meet your expectations. That is never the experience we want for our customers, and we completely understand your disappointment. We are so thrilled to hear that your second order arrived beautifully packaged and exceeded your expectations! That is exactly the standard we hold ourselves to, and knowing that our team responded quickly and resolved your concern means everything to us. Your patience and willingness to give us a second chance truly means the world to us, and we are so grateful for it. We hope you absolutely love your new pieces and we look forward to welcoming you back to Susan Jewelry again soon!
Morgan T.
Posted
All my pieces said made in china.
Response from Susan Jewelry· Apr 11, 2026
Thank you so much for your feedback and for bringing this to our attention we completely understand your concern and want to take a moment to clarify this for you. While some of the materials used in crafting our pieces are sourced internationally, Susan Jewelry is a locally based business. Our jewelry is designed, curated, and produced with love right here at home. The "Made in China" label you see refers solely to certain raw materials and components used in the crafting process this is common across many jewelry brands worldwide and does not affect the quality, care, or craftsmanship that goes into every piece we create. We are proud of where we come from and we appreciate your honesty. We hope you are still enjoying your pieces, and if you have any further questions or concerns please do not hesitate to reach out, we are always happy to help!
