SunjoeReviews of sunjoe.com

used the 5 inch saw, and it worked great for awhile and the gearing went bad. It's not a brushless unit, and its not for everyday use, so the gears were stripping and buzzing. emailed the office and already 25 emails later no help for the 2 year warranty. they want you to mail it back and get store credit. they are not helpful at all. but a different small electric saw

I received a SunJoe 15" 13A Dethatcher / Scarifyer model AJ805E that was purchased from Home Depot in 2023 as a gift. Originally when I received it, I did have the gift receipt, but as my plan was to use the item, as soon as I tested it and confirmed it worked, I discarded that receipt. In the same calendar year, during my 5th time using the product, it smelled like burning and the motor seized. I contacted Sun Joe / Snow Joe / Shop Joe and as others have discovered, without the original receipt, they will do nothing for me. The product worked well while it was working, but being less that one season old and seizing with no backing from the company is pretty disappointing. I would not recommend anyone purchase these products as a gift, solely for personal use and ensure you keep all documentation or they will abandon you. I have never asked for money back, only a functioning product, or replacement part that I can install myself. Thus far, I have been told I will receive nothing.

Purchased a Sunjoe pressure washer from Home Depot because of the great features, great price point...but mostly because of their fantastic warranty promise. (I also purchased two SnowJoe products the previous winter.) So, I registered this SunJoe SPX3000 XT pressure washer on the ShopJoe warranty website which promises a two-year no hassle warranty. Less than a year later the pressure washer will not start. I contacted ShopJoe and was told that I needed to produce my original receipt in order for them to honour the warranty. I contacted Home Depot and they reproduced my receipt which I forwarded to ShopJoe. I was then told by ShopJoe that they would honour their warranty BUT they did not have my model SPX3000 XT in stock at the moment and they had no idea when it would be in stock. They offered me a LOWER priced, LOWER PSI model if I wanted a replacement immediately, or I could call back in approximately 6 weeks and see if they were in stock. I opted to wait for my exact model replacement or an equal PSI model as a lower priced, lower PSI model is not a "comparable" replacement. The first time I contacted ShopJoe was in May. It is now September and they still do not have my SPX3000 XT model in stock for my warranty claim and as of today they are still offering me a lesser value, lower PSI model. I am going to accept the lesser value, not comparable model because I am fairly confident at this point in time, that I am never going to receive my replacement or comparable replacement as their warranty promises.

My aunt and uncle bought me a Sun Joe lawn set to celebrate the purchase of my new home. It was a gift that they had sent directly to me from Amazon. I registered the products with warranty. The motor goes out on my weed eater. They want me to provide the proof of purchase even though the product is registered and it’s I. The warranty time frame. This was a gift from a loved one and they want me to ask for the receipt. Why didn’t you ask for receipt when I registered the product? I’ll never buy another product from them again

Lawn mower has been replaced the new one has a part missing. Amazon is having it picked up. Ups wants it wrapped up. How can you wrap up a lawn mower? Unhappy with SunJoe since they cannot do anything for me it is just a small part that is missing. Not happy with SunJoe have used them over the years will never use them again they were of no help.

Bought a lawnmower through home depot. Lasted 4 mows and the engine has a short in it that trips the breakers as soon as it is plugged it. Customer service states I'll be able to get a replacement in 4-6 weeks bc all models are out of stock. It's been 9 weeks and I called again, the gal said my product wasn't registered anymore bc of a system update and it'll be another 4-6 weeks. Now instead of them notifying me by email when it is in stock I have to watch their website and/or call back in 4-6 weeks to see if the model is in stock to start processing the return and replacement. Absolutely horrendous company at this point it is clear the repeat and round and round excuses received there is no warranty that gets completed. The script the people at the call centers are given is minimal and is all they are allowed to say, which is why I heard the exact same lines on all 5 calls I made. Only advice is to not buy sun products.

I recently purchased a lawnmower from Sunjoe and am extremely dissatisfied with their customer service. Despite numerous attempts to contact them regarding an issue with the product, I have received no response. The customer support is virtually non-existent, and the lack of follow-up is incredibly frustrating. I would advise caution when considering products from this brand, as their post-sale support is absolutely inadequate

Terrible customer service. My power washer was used once a year for two years and was stored in a dry basement. This year it doesn't start. I emailed them. No reply. I emailed again 10 days later. No reply, so I phoned. Warranty was over 7.5 months ago, but rep said to find my invoice and send it in as they will try their best to help - it sounded very promising so I searched high and low and found it. I sent it in and phoned them. The next rep said no, warranty is over (8 months). Then why ask me to send in my invoice??? What a waste of my time. Two uses and the power washer doesn't work - it makes no sense other than I have a lemon. They also offered to sell me a new one with an extra year of warranty. They don't help with repairs or parts! Do they really think I will buy their products again??? I'll go with a different brand that has a better product and decent support.