SunjoeReviews of sunjoe.com

Horrible CS. No one answers phone with message to try again. Web Hours show CS from 8-8 EST, yet another CS number I tried said 8-5 EST. The only consistent thing is they don’t answer either number. this is the second power washer I’ve owned and both have motor issues keep cutting out. With all the bad reviews on products, yet Sam’s Club keep on carrying their products. Who’s the buyer for Sam’s????

My Sun Joe Pressure Washer was leaking after warranty period. I wrote to get assistance and replacement parts. They sent me many emails asking me questions on where I bought it, date, price I paid, asking me picture of the model and serial number, etc. Asking me many times the same information. After many emails the answer was buy a new one and we will extend the warranty of you new purchase by one year. No replacement parts possibility, no help fixing the issue. This is the worst customer service experience I ever had

Awful customer service. I have a valid warranty that SunJoe has in their system on file per my account they have you set up to register and submit receipt for warranty. I did all that. My SunJoe motor went bad. When I called for warranty or repair, they said they couldn’t locate my receipt any longer and said unless I produced it a year later they will not honor warranty!! I reminded them their system shows I submitted and still valid for 6 more months. They said they couldn’t help me unless I produced a receipt again. Shady, just plain shady company. Buyer beware

One star is actually too much for this company and their products. I purchased a Sun Joe 28v cordless 14” Brushless Walk Behind mower and used it twice before the screws loosened inside and the blade came loose. There is no way for me to tighten it back up. So it is sitting in the garage taking up space. I tried calling the company because it has a 2 yr warranty. I was put on hold several times and after 20 minutes was hung up on. I have not been able to speak to a live person to help resolve this issue. I’m just gonna consider it a loss and definitely will not buy another product from this company.

I purchased an Aquajoe 75’ hose in June of 2023 and registered the product. According to the email the company sent me, my warrant expires on September 28, 2025. The hose sprung a leak. I attempted to make a claim online but was not able to, as the product was not on the website. I then called. The stated wait time was 8 to 10 minutes but I waited 20. I was asked for my email address and was told I was not in the system. After some back and forth, I was found in the system. I was then told I could get a 50’ hose because the 75’ was on back order. I stated I would wait for the 75’ to come in because that was what I bought and paid for. It was at that point I was told I needed to provide my original poof of purchase. I reiterated I had an email that showed I registered the product. The agent I spoke to, in a very condescending manner, advised all their customers know that it the process. First, I am sure when I registered this product, I provided proof of purchase. Second, the email I received with the proof of registration did not state that the original receipt had to accompany a warranty claim. It stated the hose was “automatically registered” in their system. Third, the box for the hose, which I kept with the registration, states there is a two year warranty with no questions asked. Seems that this company just doesn’t stand behind its product and will go to lengths to make sure the warranty is worthless.

Absolutely horrible customer service. Pressure washer broke once had to fight to get it replaced. Replaces pressurewasher broke again, same issue. At this point I just want my money back but I guess I'll accept another replacement. But no only the first purchase was warrantied. So I'm stuck not with a crap broken pressurewasher.

If I could give this company zero or negative stars I absolutely would. They are fraud and create many unreasonable roadblocks to their warranty. They have been "out of stock" with weed eater blades for over a year and have no E.T.A as to when they will be available. They also have no reasonable solutions. Worst customer service ever! I would highly suggest using a didn't company to meet your needs.

Horrible customer service! I have an extended warranty for a electric wood chipper. It died on me recently and I put in for a replacement. I did get someone to talk to and was supplied a transaction number, but no follow up, no tracking number. When I call, the automated machine said I had a 6 minute wait. I'm on minute 20 as of this writing and still no answer. First and last purchase with SunJoe.