Great
548 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
548 approved reviews, newest moderated first
Monica Sofy D.
Posted
O acquistato tramite online da voi sono trascorsi tanti giorni e nn mi arriva niente ancora
Response from Suitcase.com· Jan 24, 2025
This site is not selling products at this time. Please remove your post.
Dwight G.
Posted
Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.
Stefany K.
Posted
what can make a customer happy? that's right! fast delivery, good service and excellent quality
Anna
Posted
I still have not received my order #4891 was order in September my emails are not being answered I have seen your reply and it's the same email address as my order
Response from Suitcase.com· Nov 12, 2018
I am sorry but this is not our order #. We do not show an order for you in our system. We have not seen an order from you. We have not received any emails from you. We would love to fill your order, but we do not have this order!
Tommaso
Posted
Buono il servizio ma scarso l assistenza ! Ci tenevo a dirlo! Grazie comunque perché la merce era buona e l'ho acquistata ad un buon prezzo!
Spike314159
Posted
When I placed the order, I did not receive an order confirmation email. I waited several days and still received nothing. I finally called the customer service number and no one answered. I had to leave a message. Several days later I received a callback from a nice gentleman, telling me that the item is out of stock. He told me they are cancelling the order. If and when the item is again available, they will send me an email telling me to order it again. That is fine, but it was like pulling teeth to get that information. Frankly I was afraid the web site was a scam and I had given my credit card information to an identity theft operation. I guess that is not the case, but their communication is very, very poor.
Response from Suitcase.com· Oct 16, 2015
Thank you for your note, I am sorry you felt we did not communicate with you properly. We did email you a copy of your order to the email address you provided:Oct 5, 2015 6:09:59 PM. We then email you with the unfortunate information that the item ordered was not available Oct 5, 2015 7:04:36 PM. That was less than an hour later. I am sorry you did not see that email. When you called we returned your call on the next business day. We are always striving to give you the best customer service. I hope you will understand we attempted to service you promptly. Best, John
Alex
Posted
The item arrived on time and customer service was very helpful.
Michael M.
Posted
The new tags are grrat and arrived MUCH faster than the last order (of four years ago.)
