Store Space Self StorageReviews of storespace.com

Louisville KY. My unit was broken into within days of renting the unit. Both loading doors were broken so the access doors were propped open. The padlock that was supplied to me looked fine but one day it just wouldn't work. After the manager cut the lock off and opened the unit everything was a mess. I asked about security footage and the manager said, "Oh, we don't have cameras at this end of the building". I can't imagine a business being this horribly managed.

Absolutely the WORST experience you could possible imagine. The key codes have been broken for months so the only way to access belongings is when someone is actually onsite, which they RARELY ever are. Even when I called to schedule someone to meet me there, they did not show up on time. The district manager, who was now involved, along with my attorney) lied to me trying to say the employee was onsite when I was there and no one else was. Now, 3 weeks in to trying to remove my belongings from the facility, the employees are rude, like I am inconveniencing them in some way. The district manager now doesn't have the balls to reach back out and is ignoring text messages and phone calls. Oh did I mention, trash everywhere, inside and outside the building. Actually found feces in the hall a couple weeks ago. One entry door is boarded up, obviously after someone broke in, maybe trying to get to their belongings? Was told last week the key codes would be fixed this week. They aren't. Was told they had to find investors to pay $40,000 to fix the key code......don't even know what to say about that. If you want headaches and bullshit, this is the place for you. Otherwise, RUN, Forrest, RUN!!!!!! I just found their mission statement, "Storage that Cares" Give me a friggin break!!!!!

Don't fall for the lie of your rate will stay the same. They will tell you that and then they will increase the rate non stop.

Hidden fees, rates are not locked in and increase every year!

I rented a storage space at the King Street location in Rochester, New York, from October 29 to early December. We removed our items due to unscrupulous business practices and at-risk management at the facility. 1. It is in deplorable conditions; it is filthy. The elevator is dirty; the walls and floors are in the same condition. 2. The place is not as advertised online. We waited over two hours to retrieve a dolly to move our things. 3. On the first day of moving two storage units down, There was a guy in the storage unit asleep (snoring). At this point, we began to record such conditions, as individuals (drug addicts) were hanging out within the facility. 4. No professionalism of the staff. Lisa is cantankerous, uncouth, and very poor representative of Store Space. We call this discrimination per se, When you service a particular area and have the profound audacity to believe that all have the same mentality. Instead of speaking to one with respect and dignity. Andrea was arguing with a customer on the phone, He was upset about the duplicity as well. I removed my items to a different storage company in addition to the above we noticed a foul odor and a marijuana smell the sofa chairs were absorbing. Also, when calling the Sales district to inquire about a rental unit pricing, it was different from what Andrea charged my credit card, it was more like price gouging. Professionalism and transparency needs to be exemplified at all times in business, as it is a presentation of all Store Space. I did not receive the services in which I paid for. FYI The contact us at the 833-786-7366 is a general response, there is no one in-place at that number to respond to your concerns.

When I began the process of renting my unit over the phone with (Coach Bud), I was told my unit would be on the first floor. However, The office person , William said the unit is in the basement!!! Attitude: like it or leave it!!! I never wanted a basement unit and would never agree to this but I needed the storage that day! Yesterday, while moving in we saw 3 roaches!! Just FYI for anyone renting in Northside facility Cincinnati Ohio. Also, William in the office, only nodded yes or no when I asked questions but was VERY FRIENDLY with the female on the elevator!!!!! Go figure! I’ll be calling the office tomorrow about the roach situation and the basement unit! After reading these reviews, good luck to me!!!

First off the price is too much for the littlest storage units and then have a nerve to raise the price calling it "adjustment". That's just wrong there's nothing or no upgrades for anything so there's no need to raise our rent I haven't even had mine a whole month yet and you're raising rent. Help me Protest !

You guys lied to me and said that my unit wasn’t near auction but they decided to throw away everything, , But the lady that was there Angela she lied to us in so many ways , She’s like I’ve been here since may but so how would they not know what happened? I thought you had to Auction it off , PLEASE PLEASE nobody go there