Storage King USAReviews of storagekingusa.com

We recently rented a couple of storage units from this facility. Our experience is very positive. The facility is is very clean and well managed by the property manager Venetia. She is very attentive, personable, and helpful to accommodate our needs. We highly recommend this place.

We have a unit at Storage King USA 551 Fairfield Pensacola for almost a year. We went to get household items our of unit and was the old the gate was hit by lightning and unoperable. The Mgr Kelly didn't know when it was going to be fixed but we could take 2 hall's 2 doors gravel outside to get our stuff. Now I understand lightening problems but I don't understand the Mgr or someone not being able to open gate manually. Obviously I was upset since we had rented trailer, had taken off work unpaid for 2 days. Worse customer service ever. Had asked for credit on days we were unable to get out stuff and still don't have. She was horrible 😢. I would never ever recommend this facility to anyone and Kelly is a real poor excuse for a manager and definitely not a plus to represent Storage King USA. Actually a 1 is too high of a score

Storage king USA very good they are the unit clean store manager very nice great Ms Jennifer top 20

I rented a unit from the spring hill location during my move to the area. Website claims instant access and that is not true. I received an email AFTER paying and signing the lease online that if I did this outside normal business hours I would have to visit the office to gain initial access. I tried anyways because I had to return my rented moving trailer that day and needed to unload my things. No luck, as the code was not active yet. I tried calling thr number on the office building and the number in my email, got answering machine saying i can leave s message and the call will be returned during normal business hours. I purchased my unit on a Saturday and the office didn't open until Tuesday. I was forced to buy a unit from a different storage facility that did give me instant access( glad their website didn't lie like storage kings does). I call the office when they open and try to explain the situation, the lady tells me that the code should work (it didnt), that I should have called the customer support number that's in my email to get a temporary code (she couldnt give me any number to actually call and told me I needed to look on the website or in my email, i did call the number in my email, it was the same number as was on the door of the spring hill office building and I got the same voice recording). I explain there was no separate number and that I tried my gate code multiple times, she then starts raising her voice demanding that I tell her what order I pushed the buttons that I must have done it wrong because they've never had a problem before and it just works. I proceed to tell her she's being very unprofessional and rude and ask for the employees name, she refuses to tell me her name or give me an way to reach someone else and is just yelling at me over the phone now so I hung up. This was honestly the worst customer service experience I've ever had in my entire life

great experience overall

Recién ayer alquile una segunda unidad en el storage de Miami y cuando llegue estaba cerrada con candado llame en varias ocasiones a costumer service y me dijeron que en dos días podían venir para abrir la unidad, un servicio pésimo, pregunto: Quien me devuelve el tiempo y las pérdidas que esta falta de atención me han causado

Spoke with Jackie at the Pontiac, Mi location about outside storage for our camper and she was so polite, professional and sure informative. Jackie showed us the property and security, we were impressed!

Very insecure place to storage very bad managment of the property alots of customers complaint about it np security thieves brake into units and havent done anything now i feel afraid that next morning my stuff can be gone!!