Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse reviews

286 approved reviews, newest moderated first

Rebecca P.
Posted Oct 21, 2025
Ease of ordering
Ease of ordering
Response from Stair Warehouse· Oct 22, 2025
Thank you for your review, Rebecca. We appreciate your feedback and look forward to hearing from you again! ~ Shawn 832-797-8219
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Michael W.
Posted Oct 21, 2025
Prompt service and excellent quality…
Prompt service and excellent quality product.
Response from Stair Warehouse· Oct 21, 2025
Thank you for your great review, Michael. We appreciate your words very much and look forward to hearing from you again. Blessings ~ Shawn
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Momentas, I.
Posted Oct 21, 2025
Overall a great product
Overall a great product. Slight twist and warp in the railing which caused some more attention on our end while executing some complicated joinery. Saw kerf still present on the flat side of the round.
Response from Stair Warehouse· Oct 21, 2025
Thank you for your feedback! Please call me anytime if you need any help. We appreciate your business. Shawn 832-797-8219.
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DJM
Posted Oct 20, 2025
Premature request
There were multiple styles of balusters to choose from. I'm trying to recreate a craftsman style fireplace surround and the ones I chose should highlight the piece. Their customer service was very helpful with my order.
Response from Stair Warehouse· Oct 21, 2025
Thank you for your feedback and kind words, David. We truly appreciate your business!!
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JAMES K.
Posted Oct 20, 2025
Two orders now
Two orders now, both went out without a hitch. Very happy with the service and products from them. Thanks, Jim
Response from Stair Warehouse· Oct 20, 2025
Thank you so much for your wonderful review, James! We truly appreciate your support and would love to see any pictures if you get a chance to share them.
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David J.
Posted Oct 19, 2025
The balusters were perfect
The balusters I ordered couldn’t be found locally, thus the reason I ordered them online. I ordered them on the 7th, they shipped on the 10th, I recieved them 6 days later. That was all good and they were exactly what I wanted. The reason for only four stars rather than five was I never received an email that they shipped on the 10th. I wrote them an email on the 15th asking when they were going to ship. The good thing was they responded immediately that they would be here the next day and there was multiple emails making sure they arrived, plus, they had further follow. I would order from them again
Response from Stair Warehouse· Oct 20, 2025
“Thank you for taking the time to share your feedback, David. We truly appreciate your business and the opportunity to serve you. Your input helps us continue improving, and we look forward to assisting you again in the future. Please don’t hesitate to reach out if there’s ever anything we can do for you.”
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Tony
Posted Oct 17, 2025
Long wait time.
Since I have been asked twice for a review of a product that has a super long delivery time, I can’t say much about the quality of the stair treads since I will be waiting several more weeks for them to arrive.
Response from Stair Warehouse· Oct 21, 2025
Hey Tony, Thank you for your review. Custom stair treads in exotic species do take a little longer to ship compared to our stock items. That said, we’d like to offer you a discount to make up for the wait. Please feel free to give me a call anytime at 832-797-8219 and I'll make it happen. ~ Shawn
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Happy C.
Posted Oct 16, 2025
Excellent product portfolio, good supporting material including install instructions.
A full residential house order (64 spindles). All components of the order were correct color, size and type. Delivery was on the near side of the delivery window.
Response from Stair Warehouse· Oct 16, 2025
Thank you so much for the wonderful review! We truly appreciate your business and would love to see a photo if you get the chance. blessings, ~ Shawn
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