Stair WarehouseReviews of stairwarehouse.com

Response from Stair Warehouse· Jul 16, 2026

I'm glad we were able to get everything worked out and send you the free samples. Please feel free to call me anytime. Best ~ Shawn 832-797-8219

Response from Stair Warehouse· Nov 7, 2025

“Thank you for your feedback — we truly appreciate it. We’ve gone ahead and refunded your shipping due to the inconvenience. Please feel free to call me if you’d like to discuss this further. We want every customer to be completely satisfied.”

Response from Stair Warehouse· Oct 14, 2025

I'm one of the owners and want to personally apologize for your recent experience. I’d truly appreciate the opportunity to speak with you directly. We’ve issued a refund for your product, and I understand our customer service team spoke with you earlier today. That said, we want to make sure you're fully satisfied. Please feel free to call me anytime at (832) 797-8219.

Response from Stair Warehouse· Oct 13, 2025

Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. Our goal is always to provide exceptional service, and we’d welcome the opportunity to speak with you directly to better understand the situation and make things right. Please feel free to reach out to me anytime — my name is Shawn, and you can reach me at (832) 797-8219. I may not have understood everything in your message, but it’s clear that you’re upset, and I want to help resolve this. I’m confident we can work through it together.