Great
532 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
532 approved reviews, newest moderated first
Mark A.
Posted
The directions for the installation wasn't very good
Response from ss396.com· May 29, 2026
Hey Mark, I see you spoke to a CSR who got more information. We will take that into account and get back to you with any updates. Thanks for the feedback.
Richard G.
Posted
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
Response from ss396.com· Jun 16, 2026
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
Lawrence E.
Posted
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this one, saying I hadn’t received it. I was incorrect, my neighbor took the package in out of the weather. One more thing, there’s no indication as to what piece fits where…..it’s the cabin insulation, precut kit and should have some directions as to how to index the pieces properly
Response from ss396.com· May 26, 2026
Hey Lawrence, we apologize for the direct shipping communication. As we know that isn't as specific. As for the directions, if you need help with that, just give us a ring and ask to speak with one of of tech support people!
Linda B.
Posted
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!
Response from ss396.com· May 26, 2026
Great to hear that Linda! Thank you for shopping with SS396!
Arch
Posted
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel. Help Please.
Response from ss396.com· May 26, 2026
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Terrance N.
Posted
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
Response from ss396.com· May 22, 2026
Hey Terrance, thank you for the five star review! We appreciate your business.
mark w R.
Posted
Fast shipping but order was short key way and nut for power steering pump
Response from ss396.com· May 21, 2026
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Funracer
Posted
The part was easy to order.
Response from ss396.com· May 20, 2026
Hey Funracer, thank you for the five star review! We appreciate your business!
