Spot Pet InsuranceReviews of spotpet.com

Submitted a claim and it was expedited quickly

Helpful when dealing with my dog's bone cancer & euthanasia.

I have used Spot Pet Insurance for several years and up until this most recent claim would have given them 10 stars across the board. They always processed claims so easy, quickly and I never had an issue. I would give only one star but I'm giving two because, although it gets me nowhere, it is very easy to get someone on the phone. I submitted two separate claims, one on August 15th, the other on August 19th. I attempted several times both on the app and on desktop to add the medical records requested and kept getting an error code. Instead, I emailed them - after my vet had already emailed them because the CSR with Spot had said they didn't receive them. I asked several times to get some sort of confirmation they were received so that I wasn't again going to have to wait weeks before finding out they were missing information. I was also concerned that when I clicked on my pet's profile, it showed we had been paid out on one of the claims but the claim was still in queue. When I called in the first time to address these issues, I couldn't get a clear or concise answer or even a legitimate conversation with the CSR. Just the vague, nonsense customer service script jargon - no solutions or explanations. I called in again several days later to make sure they actually received the documents because the email route was not working and again was met with scripted answers and communication but not an actual person that could have a conversation or explain anything. I was told by that person that the records didn't include the total period of time they had asked for - I explained that this was an emergent visit so my dog was taken to the animal hospital, not his regular vet so they don't have records for the time period they're asking, they only have records of this one visit and this visit ultimately ended in my dog's passing. The rep said he will notate the account and ask that the claim be re-opened because it had since been closed and that they were just waiting for me to call in and explain that was the only visit my dog had with this vet. I did not receive any notification the claim had been closed, or that they needed the question about the time period answered. When I asked if I would have even received any kind of notification that 1. my claim was closed or 2. why it was closed and that they just had a simple question - because I didn't call in for that, I only called in to ask if they had gotten the documents they keep claiming the vet hasn't sent them. I, again, just received scripted nonsense CSR jargon. Very little communication and when there is communication it's superficial scripted nonsense. I will be waiting out the rest of my policy period with my surviving pet and finding another company.

It's a scam they put everything under something that's not covered, they twist the vet diagnosis so its not covered -don't buy

I've been with spot pet insurance for my pet. Yodi for about 2 and a 1/2 years now, I've really had no problems. But the only thing that I am noticing now is the processing of the claims Now I've noticed for the first year they were processing the claims within a week. Now, i've noticed, it's taken about 2 weeks two 3 weeks to process a claim.I would like to have my reimbursement claim money. as soon as possible. Just like you like to have your payment right on time.

I highly recommend Spot Insurance. I recommend getting the works, platinum etc. Best decision I ever made. Know that your pet is safe.Knowing that is pure peace.

So far looks like it was a good decision for us to get insurance for our pet.

It was very easy to file a claim. Everything was perfect!!!!