soona.coReviews of soona.co

I reached out to Soona regarding a simple photo shoot for my Amazon listing. I heard back from them immediately! I was on the phone with an account executive within minutes to schedule a meeting. That was easy, the rest was COMPLETELY DOWNHILL! Two very critical things that were discussed on the call were not completed. I have tried reaching out to her twice with NO response, I have tried reaching out to Soona with their text line, nothing! Soona appears to fall into the category of....we got your money, and now we will disappear. Don't fall for this bs.

BEWARE OF USING SOONA This company’s ordering process is extremely misleading. I paid nearly $1,000 for what was presented as a 16–25 photo package with a human and dog model. I hand-delivered my product to their studio, confirmed details in person, and spent 3 hours attending the shoot online (which they cut short when the dog didn’t cooperate). When it came time to select photos, I was shocked to learn that Soona charges $39 per photo in addition to the $1,000 already paid. The checkout flow strongly suggested that the 16–25 photos were included, which is why I agreed to the price. I emailed customer service several times to resolve this. The only thing they offered was one photo. The entire experience was misleading, frustrating, and unprofessional. Save yourself the stress, there are far more transparent and reliable companies out there.

10/10 — soona was amazing from start to finish! The cider company I work for used soona for our product shots, and they turned out beautifully. The photographer really took the time to understand the vision for the shoot, nailed every shot I had in mind—and even captured a few I didn’t know I needed, which ended up being some of my favorites. Highly recommend!

UPDATE: So Soona has responded and I am not surprised to see them attempt to flip the script to suit their incredibly false narrative. I sat during that joke of a photo shoot and was very direct regarding my utter and total dissatisfaction, not mincing words when I expressed how utterly disappointed I was with the quality of the photos they were sending me as the shoot progressed. I told them the food stylist was terrible, the photo quality was terrible and the entire experience was such a gross let down. For them to now attempt to cast a negative light on me should tell you something about how this outfit operates. I will continue to tell my story to save others the same experience and they can continue to lie about what took place all they want. I am still reeling from what turned out to be an absolutely horrific experience with this company that I am convinced is able to bury a lot of their negative reviews. I believed their hype after seeing all their ads about how amazing they are only to find that they have absolutely NO clue about how to conduct professional photoshoots. I sent in 8 boxes of props, paid for hundreds of dollars of food, a stylist and spent a considerable amount of time curating every single detail. I could not believe the quality of the food styling and pictures they were sending me as the shoot took place. I am not exaggerating when I say a ten year old could have done a better job with the food styling. Every picture was a joke, I was literaly in tears. All my hard work and time leading up to this shoot was all a waste. At the end of the shoot, there were two pictures that were "usable" and they weren't even that great. They refunded me for the food and the stylist however, they made me pay for the only two pictures that came from this miserable experience and those were WAY overpriced. This is company that lies to the public. They are incompetent at best and I regret every having had to deal with them.

Zoe and Sarah- Soona Superstars All went fabulously. The team rocked it. Not an easy grouping to shoot but they were not intimidated and came up with great ideas. I am highly impressed with everything the Soona team does.

Our images came out absolutely beautiful! We're so happy with the result.

This was my third order and as with the previous ones, my images turned out amazing. I love the order process that allows me to include example images and notes that communicate my goals. I added a stylist to the shoot and Angela did an amazing job - totally worth the extra cost. Super friendly communication and top notch results. I'll be placing another order soon.

I’ve been working with Soona for a few years now, and I can't express how much they’ve positively impacted my business, Cafe Emporos. A few years ago, I was facing significant financial challenges, but I decided to take a chance and purchase just one photo from Soona. That decision turned out to be a game-changer for my business. The photo perfectly captured my product, and after uploading it to my website and posting on TikTok, my sales skyrocketed, reaching over $25,000 in just one week! Soona’s work was pivotal in helping me gain exposure and connect with customers. In 2023, I returned to Soona to refresh my website’s photos after winning a grant, and once again, their team delivered. Thanks to their professional images, I was able to secure a $6,700 sale to a corporate client. Today, my entire website is filled with Soona photography, and it’s been an essential part of my brand’s success. I’m incredibly grateful for the amazing service and support from Soona. They even went above and beyond when one of their employees purchased my product for their wedding! Soona is an exceptional service, and I’m excited to continue working with them in the future. I wholeheartedly recommend them to any business looking for high-quality photography and outstanding customer support!