soona.coReviews of soona.co

Sharing our recent experience with Soona’s new creator platform and creator support. Screenshot attached for context so others can make their own assessment. After approximately 46 hours without a response, we were warned that our account could be "paused". Creators considering the platform can draw their own conclusions. Happy to share full unaltered transcript if requested regardign Lauren Schneck and her chosen method. We will not participate in a working relationship where threats against our account are used as a tool, tactic, or leverage to compel a response.. TP currently does not allow screen grabs or copy paste of transcripts in full in this format.

I was very skeptical about this, and we had a few issues getting scheduled (had to remind about my timezone, etc), but the shoots were great and so are the shots I received. If you need content and want it quickly and easily (so much easier and cheaper than designing a shoot with an individual photographer and stylist), give it a try. I did both product and lifestyle photos of our food products.

Photos are great, price is reasonable, and they have a good system

Soona is an amazing platform for collaborating with brands. Their creator support team is always efficient, and Lori is consistently positive, helpful, and quick to assist whenever I encounter any issues. As a creator, I truly appreciate the support and opportunities they provide. I'm very happy to be part of the Soona creator community.

4.5 I had a great experience with soona. i really appreciate how quickly i received my headshots and the timeliness and attentiveness when i requested edits. i would recommend them for prompt and polite service. I wasn't sure what to look for when reviewing my pics during the session, and in retrospect wish I had stayed longer for more pics, backgrounds, posing, and outfits. Because there is always room for improvement: I wish I had a bit more direction on positioning of my face and body, and I feel my face was in shadow in comparison to my colleague's shots (but they did a good job fixing this during edits).

I have been using Soona for over 3 years. Across different companies in different categories. They make stunning assets turnkey and accessible regardless of your marketing budget! I absolutely love working with everyone at the Denver studio and whenever I have to ask a question virtually, I receive timely responses! Will always recommend Soona to my fellow marketers regardless of how big or small their company is. It truly is such a great solution to otherwise intricate, time consuming and often expensive work.

We love how the photos turned out. Our photographer was amazing, who captured exactly what we were looking for. We were able to observe the shoot via Google Meet and answer any questions the photographer had, which worked out really well. The chosen model was great as well. We are absolutely thrilled with how the photos came out — they are currently being displayed on TVs across our company. Totally recommend!

We had an extremely disappointing and frustrating experience with both the platform and the team. 1. The props we specifically requested were ignored, and different props were chosen without our approval. 2. The groceries and ingredients we asked for were not used, even though they were purchased. 3. The team was disorganized and poorly coordinated. Team members did not communicate with one another, and we had to step in and ask them to coordinate. 4. We paid for a stylist, but it is unclear what role they played or what value they provided. 5. There is essentially no customer support. There is no live chat or phone support, and emails are not answered until the following day. 6. Our shoot date was pushed back and then mishandled, forcing us to look for a different agency or photographer. This unnecessarily delayed our entire project. 7. The website is unintuitive and difficult to navigate. It’s unclear what to expect, how to communicate with the team, or how the process works. There is no direct line of communication, only a generic support email that goes unanswered, and phone numbers that lead nowhere. After raising these issues, they refused to issue a refund despite failing to follow instructions or deliver what was promised. They even asked us to pay for another stylist to redo the shoot, even though the mistakes were entirely on their end. Overall, I would strongly recommend avoiding this service and working with a local photographer instead. The image quality was only average, and we didn’t end up purchasing any photos because they weren’t usable. The experience was not worth the stress or frustration. Once they take your payment, support disappears, and customer concerns are ignored.