Excellent
1,334 reviews
Solace HealthHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
Trudy C.
Posted
I thought you quit....I have had no communication and assumed you had stopped all service! Does that tell you anything?
Response from Solace Health· Sep 25, 2026
We sincerely apologize for the lack of communication that led to your concerns. We understand how frustrating this must have been and we are actively working to improve our outreach.
Theresa Maria A.
Posted
My Advocate is Aces when it comes to my frantic, unorganized self. Angela Tonn is patient, kind, smart and friendly. Her voice is steady and calm. Solace health gives me a chance to converse with someone who is very knowledgeable with my situation. She puts me in order and helps me remember my appts. and offers comfort when needed.
Response from Solace Health· Sep 25, 2026
We are so pleased to hear about the exceptional support you've received. It's wonderful to know that our team member's patient, kind, and knowledgeable approach is making such a positive difference in helping you stay organized and comfortable. We appreciate your kind words!
customer
Posted
Tiffany is a joy to work with.She not only answers all my questions, but she takes the pull by the horn.And she runs with it and gets all the information, correct?The first time and gets me connected with the right people.The right place the right times I couldn't ask for a better advocate, and i've been around quite a few advocates.And she is top notch, thank you very much, tiffany
Response from Solace Health· Sep 25, 2026
We are absolutely delighted to hear about your exceptional experience with our advocate! It's wonderful to know that their proactive approach, thoroughness, and ability to connect you with the right resources made such a positive impact. We truly appreciate you recognizing their top-notch dedication.
Larry G. S.
Posted
I am working with Shan, and she made me feel comfortable from the very beginning. She has helped me coordinate multiple appointments, and I’m much further along in getting important things done, many of which I probably wouldn’t have managed on my own. She checks in with me every week and even arranged for my wife and me to receive hot meals through local charitable organizations, something I likely never would have tried without her encouragement. I am very satisfied with Shan and the way she advocates for my health needs.
Response from Solace Health· Sep 25, 2026
We are so pleased to hear about your positive experience and the significant progress you've made. It is wonderful to know that our team member has provided such valuable support, helping you navigate important tasks and access beneficial resources like the hot meals. We appreciate you sharing how comfortable and well-advocated for you feel.
Brenda M.
Posted
Michelle is great
Response from Solace Health· Sep 25, 2026
We're so happy to hear that!
Terri M.
Posted
My advocate Mechael, she is a Godsend. I am so glad that I came to this company and was given an Angel. It has only been a month, I feel like I have known her for a long time, she is so caring and helpful.
Response from Solace Health· Sep 25, 2026
We are so incredibly happy to hear about the positive impact our support has made in your life. It's wonderful to know you feel truly helped and cared for.
Cecil M.
Posted
Solace charges people for services not render,they charge my insurance company advocate services for 60 minutes when I spent at the most 20 minutes,they also charge my insurance a doctor's visit that I never went to and even a follow up and then I ask them to make the adjustments they ignored it,they claim that the advocate does work behind the scenes and I just don't see it,they just don't bill you for one service after another they let it pile up for a couple of months and the floors you all at once.
Response from Solace Health· Sep 25, 2026
Cecil, we appreciate you bringing these billing concerns to our attention. We understand your frustration regarding the charges for services you believe were not rendered and the timing of the billing. We want to clarify that if you had a doctors appointment on your billing statement, this would be due to your physician intake appointment, and that advocates bill only for hours that they have worked either directly with you, or on your care, which can be done behind the scenes via scheduling appointments, researching medications or specialists, and finding resources for your care. We'd love to get you on a call to help further explain and review any billing concerns. Please give us a call at (240) 693-3281 and our CX team can help. Thank you for giving us the chance to clarify.
Judy W.
Posted
Chasity was a huge help for me in hooking up for rides to my doctor visits. She is very sweet, helpful and knowledgeable. I appreciate her and thank her.
Response from Solace Health· Sep 25, 2026
We are so happy to hear about your positive experience and that our team member provided such sweet, helpful, and knowledgeable support with your doctor visits. We truly appreciate your kind words.
