smileie.comReviews of smileie.com

My Smileie advisor, Brett Arndt, has been super helpful and informative over email. He's always keeping me updated and making sure we're on the same page. I also had Dr. Jawad help me make my impressions. He gave me precise step-by-step instructions on how to do them over Zoom and we were able to successfully make them.

Very professional and helpful. I highly recommend Smileie.

I had a great experience with Dr. Arooj. She was very patient and explained every step so that it was easy to understand.

Dr sibtain knew exactly how to fix the issue of taking teeth impressions. I tried multiple times and also did another video visit ( the doctor was impatient, ride and did not solve the problem.). She was patient and gave instructions unique to my mouth.

Dr. Arooj made it very very simple on how to get the impressions correct the first time! She was very kind and patient with me and made it a very simple process- thank you Dr. Arooj!

Great virtual appt with Dr.Jawad. He made it easy and fast to take care of the virtual impressions.

The customer support is poor, and this company is extremely sketchy to deal with when trying to cancel. I placed an order on September 13 and contacted support just 4 hours later to cancel. The chat agent instructed me to email Smileie advisor Brett Arndt, which I did immediately. On September 14, Brett replied to my cancellation request, asking for my reason and offering a discount to stay. I responded within one hour, clearly stating that I still needed to cancel and receive a refund (since my Invisalign treatment is under warranty). Brett never responded to this email. Then, on September 15 at 3:00 PM, Brett used the same email thread to inform me that the impression kit had been shipped — directly ignoring my cancellation request. He knew I had canceled but shipped the product anyway. No customer should have to go through this or be forced to dispute charges with their bank for such a straightforward cancellation. This is extremely unprofessional and misleading business practice. ---Follow-up on Sep 17th:--- Each email to Smileie took about a day to receive a reply before I post this review. I canceled my order within 4 hours, and Smileie acknowledged the cancellation. Despite this, they still shipped the impression kit. Initially, they only offered a refund minus the kit cost. After I refused and posted a negative review, the company contacted me immediately with multiple emails and even outreach from a doctor. At that point, they told me a full refund was approved, but that it would only be processed faster if I removed my review and provided a screenshot. They told me I can keep the kit (I do not need it and have it hold at Fedex and it will send back to them after 7 days). I find this practice improper and coercive. I have since filed a dispute with my credit card company. Customers should be aware of these tactics before ordering.

I am almost done with my tooth transformation and I am especially impressed with the amount of support given to me during the entire process. My email questions were answered within a few hours, and request for zoom meetings to meet with the doctor for assistance with making the tooth impressions was always allowed. I cannot say enough good things about Smileie.