smileie.comReviews of smileie.com

It was all great getting the kit and everything done but then when you need to buy another retainer can’t get ahold of anyone. I paid for a retainer and it’s been two weeks and nothing. Tried to chat online and all they say is contact your original guy. Funny contacted him and no response. So customer service is really lacking! If no shipping in the next couple days I will contest with cc company.

Initial ordering is very fast and directions are clear via directions in the box, email, and how to link in emails. My impressions were difficult for me, but they were initially approved via pictures before I sent the impressions to them. Then after requesting several updates over the course of 2 weeks from arriving at the lab and to make sure they were received and/or approved, I kept getting the run around on answers. They then emailed saying my impressions were not workable and I needed to redo my impressions- also stated they already sent materials. 4 days later I found out that they had not sent materials. I gave a bad review initially because my experience had been just that. Since then they have tried to make it right.. they said my impressions are in fact workable and I ended up getting my 3D model within 24 hours. I honestly have whiplash from the whole ordeal and just rolling with it now. I updated to 3 stars because they have been diligent on trying to get the process done asap and make it right. I will continue to update my review throughout the process

It was good and service was nice

Not too happy with them. It’s my second time doing impressions. First time was a different company. I was told that only 1 out of 4 impressions will work and I have to buy new putty to make new ones. I had no problem with the other company regarding the impressions. I think offering something this pricey should include that.

His accent made him a little difficult to understand. Thank goodness he was actually showing me what to do because I only understood about half of what he was saying. He seemed nice, but also seemed a bit frustrated with me a couple times because I was having a hard time doing a perfect impression. But overall, he helped me get it done, I guess that’s what really matters.

𝐎𝐫𝐢𝐠𝐢𝐧𝐚𝐥 𝐫𝐞𝐯𝐢𝐞𝐰: I cannot recommend Smileie enough! I am one week into my treatment with the aligners in place and I am thoroughly impressed with the quality of customer service. Their patience and commitment are exceptional. When I messed up doing my impression, they immediately sent a new kit and arranged a Zoom session with a dentist to guide me. Premium packaging and swift shipping added to the fantastic experience. Their team truly goes above and beyond. Absolutely a five-star company! Hope they get big and stay real! 𝐄𝐝𝐢𝐭 𝟏 (𝟓 𝐦𝐨𝐧𝐭𝐡𝐬 𝐥𝐚𝐭𝐞𝐫): Initially, my experience with this company was excellent, but as my treatment progressed, their service quality noticeably declined. They became increasingly unresponsive to emails and live chat requests, often breaking promises made by their agents. For example, I was told I would receive a follow-up email on an issue but was instead ghosted. There was even an instance where a scheduled Zoom appointment with a dentist was missed, and the dentist only contacted me two hours later. Upon completing my treatment, the results were disappointing and significantly differed from the expected outcome presented at the start. It seemed as if the final results were what I should have achieved midway through the treatment. The company offers a 100% guarantee for free refinements in case of unsatisfactory results, so I reached out for this service. However, their response was slow and uncooperative. The process to ship the impression kit for refinement was sluggish, taking three weeks, and unlike the initial kit, it didn't include a return shipping box or label. When I inquired about this, they promised to email me a return label which I would need to print after submitting and getting approval for pictures of my impressions. Although my impressions were approved, they failed to send the return label. It's been five days since I followed up, and there's been no response. While I haven't entirely lost faith in this company, my initial admiration and gratitude for their services have significantly diminished due to these experiences.