smartrikeReviews of smartrike.com

I needed a replacement part as I had damaged it. Ira was so helpful and efficient

A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.

The best customer service I have ever had. We had a problem with the brake and the bike was over a year. Thought it was worth contacting customer services. Amazing!! Emailed them on a Sunday and was asked to provide picture and receipt which we did. Straight away we were told that a label would be emailed to return bike and a replacement would be ordered. Turn around was just over a week and now we have a new bike and a vey happy grandson!!!!

I was amazed by the level of efficiency from their customer service. I bought a smart trike and unfortunately the product was faulty. I contacted their service centre and the staff was a pleasure to dealt with. Ira, the person I spoke to, was really efficient and sorted my problem in such an efficient way. She was friendly and very prompt with her responses. I received q new trike at home even before I shipped the old one back. Lovely to deal with a company you can trust and with great staff. Keep it up!

I purchased a gift for my nephew for Christmas which was perfect, exactly as described. I had to send an email requesting confirmation that the order was received as the delivery was slightly late however I did receive a prompt response from Franck in the customer support team who provided me with the tracking number. I did not respond to this email as I did not check my mail but was pleased to see that he sent a follow-up email a few days later to make sure everything was okay with the order. Great customer service - would not hesitate to purchase again from this retailer.

Ordered a trike for my daughters Christmas present. It arrived pretty much on time but when unpacked quite a few screws missing so unable to assemble. Have contacted through various means and after send pictures they agreed to send missing parts. They have never apologised once. Screws are being sent from china and not due to arrive until 28th December at the earliest. This means no main Christmas present for my daughter so really upset

Such a great product. I have a fussy toddler who refuses to sit in her pram but she loves her “bike”. She sat in it for almost 2 hours while Christmas shopping. I had a few parents say what a great idea it was. I had an issue with the break engaging when going over bumps. Customer service were super prompt, getting back to me within 24 hours and helped me by advising to simply tighten the screws and followed up to make sure everything was all sorted.

Contacted SmarTrike about a missing part from an older trike, and Rory the superstar managed to source it for me. Communication was friendly and helpful, with updates every step of the way. Haven't encountered such good customer service in a while. Great job Rory! Thank you SmarTrike!