Ship Smart Inc.Reviews of shipsmart.com

The people I talked with were so nice and helpful. The 2 men who came to my house to pick up the antique cash register I was sending from Califiornia to Pennsylvania were so very nice and helpful. I watched them wrap it and carry it out and they did a great job. It arrived @ my cousins house in perfect condition and he was very happy as was I!

Great employees made my experience with Ship Smart so positive. Lyndsi King started the logistics process with kindness, humor and a deep regard for my needs. Jasper McQugh then followed up in the same manner to ensure shipping needs were met. Unfortunately, I did not make note of the names of the two gentlemen that came to the house, but their focus, care and attention around packaging to ensure all items to be shipped was remarkable, and so greatly appreciated. They packed each item with such care to ensure shipping to Hawaii, and North Carolina, from California, went without a chip or break. Thank you all very much, Cynthia

I was very impressed with my recent experience with Ship Smart. I had several fragile antique pieces, (family heirlooms), that needed to be shipped from IL to TX. There were misc boxes as well. The pick up, wrapping, and delivery were beyond expectation. Everything I have unwrapped thusfar is in excellent condition, without a scratch. My sincere thanks to your company for taking such good care of our family's things, as if they were your own. I will recommend Ship Smart in the future! The communication was great as well. Thank you to all involved, you have a fan!

We scheduled our pick up in Scottsdale, AZ a few weeks ahead for early May. A master bedroom set, twin beds, and some artwork. Packers arrived on time to pick up. I bubble and box packed the artwork, they wrapped everything else. After it was taken to the warehouseand weighed, our estimate was increased by about a third. Fortunately we still felt the price was fair. Our shipment was on a truck within 2 weeks, and delivery was arranged by the local warehouse at my convenience. The process was seamless. Nothing was damaged. Communication in AZ and and IL was excellent, I always had someone to talk to. We paid extra for inside delivery, worth every penny as we are seniors. Very pleased, thank you Shipsmart!

Team was fantastic. The handled my small shipment with the upmost care and it was far less expensive than the quotes I received from the Van lines. It felt far more secure and professional that the sites that send you bids. Best yet was the total bill was less then estimated. I highly recommend!

Customer Service seemed a bit overworked. Decent conversation up front. Provided details of what needed to be moved and the addresses for pickup and delivery. Was told I would get an estimate either that afternoon or first thing in the morning. Waited until 1pm the next day and still no word, update or estimate. Called back and was told they were waiting on the local warehouse to provide a quote. Was told they would contact the warehouse now to get an update and I would receive the estimate shortly via email. Almost 12 hours later...nothing. I contacted another shipping company that most likely is this companies biggest competition, received a great estimate in less than an hour at less than half the cost this company said they felt the estimate would probably come back at. This company may have been competitive when the true estimate came back, but won't know because I never received one.

Really just exceptional customer service! There were some issues with the shipment, and they did everything in their power (and then some!) to make it right. Prompt replies, easy to get a hold of, and understanding through it all. Beyond great. Well done Ship Smart!

They did what they said they would. They kept me comfortable during the entire process, including status updates on my shipment. I’ve moved MANY times and this was seamless.