Ship Smart Inc.Reviews of shipsmart.com

My new patio furniture was picked up in a timely manner in PA and then palletized and shipped to So Cal. All pieces arrived in perfect condition due to the super wrap and pack done at the main facility. I would use Ship Smart again and was thankful for the shipment to arrive when it did because I was actually there to receive it. :)

ShipSmart was fantastic. I tried for several weeks to identify a moving company to move some of my mother's belongings from a storage unit in Colorado to my home in Michigan after she passed away. I needed to move two chairs, a side table and some boxes. It was impossible to find a company that would manage a "small move" like this and also impossible to find a company to move bulky items such as small furniture. ShipSmart came and picked up the items, packaged them carefully and we selected a mutually agreeable date for delivery. It arrived on time. I appreciate that I can keep some of my mother's treasures.

Everything was done well, from picking up the items to be shipped, preparation for shipping, and delivery. Best of all, every item was in perfect condition with not even a scratch. Several items had hard to replace glass, but these came through in perfect shape. I'd recommend you guys again, especially for a pick up where the customer lives in a different town than the items to be picked up. You guys do great work!

Ship Smart made what we thought would be a complicated shipping process so very easy. From my first contact, they have been professional, helpful and patient with us. Everyone we have worked with is wonderful. I will definitely use them again for any type of shipping needs.

Extremely good communication from the first to the final contact. Employees at both ends were professional, informative and pleasant. My table arrived in perfect condition and the fellows at the destination brought it inside and placed it for me. They even showed me how to contact them or make a claim if I found an issue after the delivery -- I did not. Yippee!

Very disappointed with every aspect of experience. They were responsive to email questions, but did not take ownership of any issues. It was a constant bait and switch. From a price hike after taking my items into possession (provided a very detailed list to get a quote) to delivering items broken (that apparently the insurance they sold me did not cover). I would avoid using them if at all possible.

The genuine desire to make the customer …me:) happy was off the charts. Ana followed up on everything and understood my urgency to get my shipment asap! I can’t remember the last time I had such amazing customer service.

I was extremely satisfied with every aspect of Ship Smart. Rosa was excellent. Clearly explained the services, timing and cost. She kept me apprised on pick up timing. The desk was picked up on time, shipped in the time expected and arrived extremely well wrapped and unmarked. My highest praise to the whole organization.