ServbankReviews of servbank.com

The representing person Analese from Home Mortgage Solutions was amazing. Her patience and tranquility to assist me with a set back i had with my mortgage payment was second to none. Thank you Carlos Roberto Valenciano

This is a complaint about the actions/inactions of Servbank who services my daughters home loan mortgage. As discussed on numerous calls with Servbanks Homecare Team Members over the last 3 weeks, my daughter and I were on a 3-way call with one of their associates on the afternoon of April 30th, 2024 to which I authorized and provided ABA routing info and account information for 2 immediate pay by phone transactions to remedy her mortgage from going any further into foreclosure status. Unfortunately it was later explained to me by another of the team members, that while we were making the payments with their team member, it did not show the account in foreclosure - the foreclosure department put it into foreclosure status later the same day after accepting the payments. Servbank currently claims that the payments were not withdrawn from my accounts nor posted to my daughters mortgage account, while my account statement from Penfed C.U and a 30 day period of transactions from my Achieva C.U. account were uploaded to their customer portal for review in addition to trace numbers for the transactions provided to me from my banks. I spoke with a Homecare Team member named Bryan on May 21st, and he advised me that a review was conducted on May 20th, and that it was decided that these payments were not earmarked for withdrawal and were not done or posted to which I disputed and have verified their withdrawing funds from both of my banks hence my providing Servbank with the trace numbers that my banks provided me with. I also asked that Servbank withdraw her account from the foreclosure process so that we can make a payment directly to Servbank to bring the account current and withdraw all actions from their attorney. The firm so far has only sent her a reinstatement payment request via email which does not warrant a $1,425.00 charge and asked that Servbank remove the attorney’s fees that they included in the reinstatement fee especially since I made these payments back on April 30th to prevent this from going any further which their Homecare Team member said it would. To this day, Servbanks position during multiple calls by either my daughter or myself is that they did not withdraw the funds nor earmarked them to my daughters mortgage and still cannot determine where the funds that were withdrawn from my banks are. I have called Servbank's Homecare Team almost every afternoon this past week and continue to get the same response that they do not know where the funds they withdrew from my accounts are, and refuse to remove the mortgage from foreclosure status and post those funds (once found) to the account so that we can make the additional payment necessary to bring the account current. I just located the customer experience email address on this forum and emailed them so now we wait to see if they respond.

This company understands and always is there to work with me thank you for everything

Very helpful the first time around and understood my problem!

My review is for Kay! Customer Care Representative! Awesome! Very nice, explained everything so well and very personable! Wish all representatives were like her!

Kay was friendly, informative, and fast. She helped me with the issues I was having and gave me the information that I needed without issue.

Thank you Steven.M for the help you courteous and professional and figured out the problem we had!finally my escrow is satisfied and I’m making the right payment..!

Spoke with Kay this evening, she is a true delight, friendly and very helpful she is a blessing to your organization