comGatewayReviews of secure.comgateway.com

Unprofessional and slow service. Warehouse operation is terrible. My package delivered to their warehouse on 10th morning, now it’s 16th night. It’s been almost one week ( 5 working days) but my package not even displayed. Covid or weather conditions or whatever are not good excuses. Very unpleasant experience.

Extremely slow service. The customer service told me that they would hold all received packages for 24 hours to ensure added safety against the possible spread of the virus and would took another 1-2 business days to process it to be assigned to my account. However it’s been already 3 working days, my package still not displayed yet. I will never use this company again. Poor service! Very disappointed! Do you know how many forwarding companies in US? Congratulations, you just lost one customer.

LOVE, LOVE comGateway! Especially now that I can't travel and shop in the US! Their rates are the best around (believe me, I've done my homework), the service is first class and they are FAST! OneBox is a huge money saver too! I'm a huge fan! Keep up the great work you guys!

Rubbish website that is constantly sending me "possible" shipments in my name emails when I haven't used their services in over a decade and will not do anything even when I told then multiple times! AVOID AT ALL COSTS UNLESS YOU LIKE A LIFETIME OF SPAM!

Very easy to deal with! I used their buy for me service AND THEY GOT EVERYTHING RIGHT including coupon codes I asked them. LOVE IT! I use their onebox service also AND VERY SECURED TOO! First shipment is free express shipping AND I GOT MINE LESS THAN A WEEK! REALLY IMPRESSED! Will definitely repeat from them For the drawback: i need to live chat them to update status of my parcel for them to change to ready to ship status. But I don't really mind that cuz it's not that hard!

This is my second time using this company to ship my items. Everything about my experience is absolutely fantastic. If i could give them 10 stars instead of only 5 on Trustpilot I will. Customer service is great and very responsive, packages are handled very fast and with care. Will always to use them for my business.

I have dealt with ComGateway a lot over the past 6 months and am relieved to say that my relationship with this company has now come to an end. Some things they do very well - the processing of parcels, repacking etc. done by the Oregon warehouse is excellent. The price for the quality and speed of shipping is reasonable. Where they fall down is in transparency of pricing and in their customer service when things get complicated. I am, frankly, shocked at how little expertise there is in the customer service team in understanding the import requirements - this has caused me a LOT of headaches, asking complicated questions and getting generic answers until I finally got assistance from the Manager (Rodgelyn), who seems to be the only person who understands how things work. The hidden charges are also just not on. Their website outlines fees and charges but this is NOT everything they will charge you if you go ahead and ship a parcel with them. You only find out about their 5% admin fee and how they administer that when you go to ship. On top of that, their online fee calculator is frequently overcharging you - I had my own spreadsheet to estimate the fees and charges so I knew what to expect before I agreed to use them, and they were out by USD200 in some cases!!!!! Dealing with customer service is also very slow - simple enquiries take 24 hours and complex ones can take 2-3 days to get a response on. The live chat doesn't work at all any more and hasn't for more than a month. All in all, using their service created more stress than it relieved, and I have now moved to another provider who does not charge GST (as a small business, this is much easier to deal with because I am registered for GST so should not have to pay it) and responds to my enquiries within hours not days. My advice is to RUN, don't walk, to another supplier.

I had to return a Christmas decor which was shipped out with other items by Amazon. The return item was given a QR code which could not be used for the return shipment so I had to revert to Amazon to obtain a Pre-paid label. Despite this slight complexity, Aldrin from Comgateway was patient and understanding. We kept in touch constantly to coordinate and verify that the correct item would be shipped back. Comgateway always impressed with its personalized service and everything went as planned. Aldrin was awesome with his customer service! Keep up the great service Comgateway