comGatewayReviews of secure.comgateway.com

I got a quote for $80 shipping and paid $6 to lock in that quote. once the package arrived it took a week to process they said 1 day then re-packed the item and charged me $30 tax and $22 Surcharge for repacking even though they guaranteed no additional repacking fees for the $6 fee I paid to lock in shipping rates. they also made up insurance cost later so my total cost after $86 to lock in pricing was $132 (Super untrustworthy and more expensive than shipping from the vendor or via other competitor websites by about double the price) scammers. Use to be great 5 years ago but comgateway has gone into scam mode now they lost so much market share. AVOID the pain use another service.

Really great service provided by Jane and the rest of the Comgateway team. The online chat platform really helps put the buyer at ease that actions are being carried out in case of any issues. All the agents that I have contacted through the chat platform were extremely patient and helpful, and are able to provide sound advice in regards to shipping! I have not tried other forwarding services, however, definitely will not be trying other forwarding services anytime soon!

Cgw sucks. It doesn’t show the Shipping price for ‘one box’ before you pay. So I paid $14 (excluding shipping fee) to combine 5 packages and in the end it cost more than if I’d to ship without combining!!! My first and last time with cgw. Too much grey area in the pricing Edit: I contacted CGW and they’ve adjusted the shipping fee. While I find the fee a bit pricey but I’m happy with the swift customer service and glad that we found a solution. Giving 4 stars because they care about post sales service.

Fast, reliable, and the customer support is really exceptional.

I have been their customer for more than 8 years. Kimberly and other customer services team members of comGateway have been very useful. It is not the first time I seek their assistances such as missing items , damage in transit etc. Their response are prompt and timely. Sometimes, I experienced their responses to be at off-office hours such as 21:00 or 22:00. Issues are always resolved smoothly. I would say their services are exceeding my expectation. They well deserve 5 stars rating.

Oustanding support from Comgateway staff with super fast turn around time while answering my queries and concerns when there is any doubt on a specific shipment and its relevant procedures. I truly enjoyed my first experience with 4 shipments coming all the way to US to Asia. Keep up the great work team ! :)

Staff at ComwayGate, without any doubt , are the the most professional, patient and meticulous , incomparable to most worldwide. This is not a hyperbole. Their performance, time after time and across differential range of innumerable tasks are so consistent, that they demonstrate a gold standard in customer service and resolution. I am a senior, retired journalist of 72 , and has shopped with my husband's credit cards veraciously online with US, China, Japan.UK, Singapore etc . Therefore ,my experience in both the process of online buying and shipping has extended over decades , as credit cards flew to and fro much to my husband’s despair. In online shopping, the performance of any staff cannot be evaluated until customers encounter problems. It is easy to provide customer service when things work well and customers hit no snags. Staff at Comgateway are outstanding because its the very crisis that they show that they care about your problem and are happy to assist. This is not true of one or two staff but almost a dozen I’d come to know and interact with. . With most online companies , customers cannot even locate customer assistance much less be greeted by warm ,affirming and workable assistance. Locating customer assistance is like finding beetles in the rice pot as the saying goes (mine) On Aliexpress, I’d to tell Robots to make themselves scarce and get me a human beings instead. Start with Comgateway if you are yearning or looking for trustworthy online couriers and are wary of all other services that have let you done.

I had my doubts about this one, but they came around after all. I tested their "buy for me" service. Ordered two t-shirts. They collected the purchase price for 2 t-shirts, plus their handling fee, immediately. Confirmed order for 2 t-shirts. A few days later they sent a message, package arrived at their location. I look at the packing slip, and the really blurry photos they gave me - only one of the t-shirts is there. Their online chat doesn't work. No customer service phone number to call. Email enquiry doesn't receive a reply. I would really like to know, why there's only one t-shirt? And why did they not refund the price of the second t-shirt? I procede with my test by requesting the one t-shirt be sent to my home. As a new customer, I was supposed to get a discount on my first shipment. How's that supposed to work? No coupon code, nor any automatic deduction upon checkout. Oh, well. Maybe I'll still receive one really super expensive t-shirt within a month, if I'm lucky. They failed the test - so it seems. I'm testing other similar services now - wish me luck. I still really want that second t-shirt. ------------------------------------------------------------- OK - update on this case: I was surprised to get a phone call from their customer service shortly after posting this review. They addressed all my issues! I received the first t-shirt, the second one is on its way. They gave me $15 credit to use on my second shipment. They are trying to figure out why my emails never made it to their inbox. The only reason why I can't give them the full five stars is their website. That is not easy to navigate, you have to login each time you change tabs, there is no clear guided workflow. And a customer service phone number would really make things a lot easier too.