Excellent
522 reviews
Schwank GrillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Schwank Grills (schwankgrills.com) has 522 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
522 approved reviews, newest moderated first
Scott D.
Posted
Ordering and paying was easy!
Response from Schwank Grills· Sep 24, 2025
Hi Scott, thank you for your review! We’re glad to hear the ordering and payment process was smooth and easy for you. Happy grilling!
Keegan M.
Posted
I accidentally shipped to my old address and they assisted me right away in correcting shipment to the right address. Thank you Cathy!
Response from Schwank Grills· Sep 24, 2025
Hi Keegan, thank you for your review! We’re happy to hear Cathy was able to quickly assist and get everything sorted out with your shipment. Happy grilling!
JOHN
Posted
I’ll limit my comments to the ordering process since I haven’t received the product yet. They provide a Veteran/Military discount, which is a nice gesture. However, it cannot be applied to any of their bundles. It seems pointless to offer a discount if it can’t be utilized!
Response from Schwank Grills· Sep 17, 2025
Thank you for your feedback, and for your service. We truly appreciate it. You’re right — our Veteran/Military discount unfortunately can’t be combined with bundles, and I understand how that may feel frustrating. Bundles are already deeply discounted, which is why additional discounts don’t apply. That said, the discount can be used on just the grill itself. We’re always looking at ways to make our promotions more flexible. We appreciate you bringing this to our attention and hope you are enjoying your grill.
Stacy B.
Posted
Replacing the regulator is our last resort. This grill has never worked consistently and I gave up even trying a year ago. I watched YouTube videos and chat lines trying to figure out why it will not lite or stay lit. We even bought the pizza kit and have yet to use it. It was a gift and I don't have the heart to tell them it hasn't worked.l
Response from Schwank Grills· Sep 17, 2025
Hi Stacy, thank you for your review. We’re sorry to hear about the challenges you faced with your grill and the frustration this caused, especially since it was a gift. We truly appreciate your feedback, and if you’re still experiencing any issues, our team would be glad to assist, please don’t hesitate to reach out to us at [email protected].
Phillip T.
Posted
My grill arrived and I am happy
Response from Schwank Grills· Sep 24, 2025
Hi Phillip, thank you for sharing your feedback! We’re glad to hear your grill arrived safely and that you’re happy with it. Happy grilling!
tr
Posted
Obvious lack of trust. They are mailing me an empty box to return my defective grill, before mailing me a replacement. The obvious smart reaction would be to mail the warranty one and provide a return label for defective grill in the box.
Response from Schwank Grills· Sep 17, 2025
Thank you for your feedback. I understand this process may feel inconvenient. Our policy requires the original grill to be returned in its box and packaging before we can ship a replacement. This protects the grill from damage in transit and prevents you from being held responsible for shipping-related repairs. We provided a prepaid return box and expedite your replacement as soon as we received the grill. While waiting isn’t ideal, we move quickly on our end and keep you updated along the way. Thank you for your patience and understanding.
Donald Harvey J.
Posted
I had a question about my billing address and I was responded to very quickly. It turned out it didn’t matter. Cathy was more than helpful and cordial. Haven’t received the product yet but I am looking forward to using it. Respectfully, Don.
Response from Schwank Grills· Sep 24, 2025
Hi Donald, thank you for your review. We’re glad to hear Cathy was able to help and that everything was sorted quickly. Hopefully by now you’ve had plenty of time to enjoy your grill, and we truly appreciate you sharing your experience!
Barry C.
Posted
Chat was very helpful, When I found out it was a local company right here in Georgia, I was about 90% sold,
Response from Schwank Grills· Sep 24, 2025
Hi Barry, thank you for your review! We’re glad to hear our team was helpful and that learning we’re local made the decision even easier. We truly appreciate your support and hope you’re enjoying your grill.
