RulaReviews of rula.com

Great service and easy scheduling platform

I really like Tanya Taylor & we easily connected!

Had an appointment about 2 years ago and sat in the zoom call for about 30 minutes and the therapist never showed up. Decided to give it another try 2 years later hoping that I would get better results and the day of my appointment the therapist cancelled. If a patient cancels within 24 hours they have to pay a $99 fee. But yet they are fine with therapists either not showing up or cancelling same day? Doesn't make any sense. Will never book through Rula again.

This site is so easy to use. I absolutely love my counselor. The whole experience has been stress free. Feels good to talk to someone who understands.

My counselor is very perceptive and deeply involved with my healing.

Smart confident therapist

Therapists I've dealt with were highly unprofessional. Sneha Carr being very dismissive and uncaring. Due to her alone I lost faith in mental health professionals.

I have never experienced customer support this incompetent from a mental health company. I was transferred FOUR separate times just trying to log into my account. Every single person told me, “You need to speak to another department,” only to hand me off again to someone equally unhelpful and completely uninformed. This is not a food delivery app or a clothing company — this is supposed to be a mental health platform. People come here looking for support and guidance, yet the experience felt chaotic, disorganized, and completely lacking accountability. What made the situation even worse was that after spending all that time being bounced around with no resolution, the representative ultimately hung up on me instead of resolving the issue or escalating it appropriately. No one knew what they were doing. No one took ownership. No one solved the problem. If your company positions itself as a mental health platform, your support experience cannot feel this careless and unprofessional. Transferring vulnerable customers endlessly between departments and disconnecting calls instead of resolving issues is unacceptable. Absolutely terrible experience.