Great
713 reviews
R.S. HughesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Purchasing
Posted
Rob, Andy and Brad are ALWAYS helpful.
Response from R.S. Hughes· Dec 12, 2023
Hello! Thank you for stating Rob, Andy and Brad are always helpful. We'll make sure to forward this positive review. We appreciate your business! R.S. Hughes Customer Solutions Team
Angela
Posted
No problems with ordering and quick shipping.
Response from R.S. Hughes· Dec 11, 2023
Hello Angela, We are glad to hear you had no problems ordering and experienced quick shipping! Thank you, R.S. Hughes Customer Solutions Team
Paul S.
Posted
Good service
Response from R.S. Hughes· Dec 8, 2023
Hello Paul! We are glad you received good customer service. Thank you for the review! R.S. Hughes Customer Solutions Team
Behrouz S.
Posted
no hassle order and shipment , price is right, shipping on time , great customer service
Response from R.S. Hughes· Dec 8, 2023
Hello Behrouz, Thank you for providing feedback! We are pleased to learn that your recent purchase experience was seamless and accompanied by excellent customer service. R.S. Hughes Customer Support Team
Merri
Posted
Quick and easy product is always in stock
Response from R.S. Hughes· Dec 8, 2023
Hello Merri, Glad we had the inventory in stock! Thank you for the review. R.S. Hughes Customer Solutions Team
Jennifer
Posted
Great Price and Lead Time!!!
Response from R.S. Hughes· Dec 7, 2023
Hello Jennifer, Thank you for the review! We strive to offer competitive pricing and lead times. R.S Hughes Customer Solutions Team
Liz K.
Posted
UPDATE. I had requested cancellation earlier during the phone call. Now the response (unapologetically) is that it isn't even cancelled??? It also mentions it on this review. So now I need to jump through multiple hoops to cancel a 5 week old order??? The customer "solutions" team is a joke as they are INTENTIONALLY IGNORING multiple cancellation requests. One over the phone and again, mentioned here. Try to charge me and I will report this to my bank as an UNAUTHORIZED TRANSACTION. No voicemail when I called again like a real company should have in place... Shady all around. I notice that there has been a few very recent negative reviews and all pertaining to the lack of customer service with regard to order updates, so I am going to add on... I ordered a product ($200!) a month ago and didn't receive an update. I missed a call from them a week ago (I work FT in person about 47 miles from home, so life's a blur right now, so excuuuuse me for missing a call and not realizing it right away but blaming the customer is a %#$@ move.). I noticed the missed call today and called to inquire. Right off the bat the guy answered and rudely said "Well, I have no idea why we called." He didn't even bother to try to look up my account or anything and his attitude, well.. it just sucked. He then had the nerve to blame me for missing the call by stating "Well, we made attempts to call you." NO.. A SINGLE attempt to call a customer without even leaving a voicemail or a follow up email is NOT a bona fide effort to reach someone. I had to practically beg for a shipping update (which he should have just offered, given the $ amount I was spending). I didn't call to be blamed for missing their one phone call (I was on the Pike/driving at the time - they had ALL DAY to call me, but of course they called at a time when those of us who still have to leave the house to work were driving home). I decided to cancel at this point and was spoken to snarkily. I guess they don't need any new business as I am not the only recent customer to experience this issue.
Response from R.S. Hughes· Dec 7, 2023
Hello Liz, We regret to hear that you did not experience great customer service. We apologize that you were not treated as expected and have forwarded this review to your local branch. We did look into your order and it appears that the vendor has it on back order. Your order as of right now is not cancelled. Please reach out to cancel your order to prevent being charged once it ships out. Thank you, R.S. Hughes Customer Solutions Team
Bill
Posted
There was going to be a delay in shipping our order so they wanted to know how often and how much we need for future orders. Helps us and them for supply chain issues. Great service for looking ahead!!
Response from R.S. Hughes· Dec 7, 2023
Hello Bill, Thank you for the positive review! We strive to do our best to communicate the status of your order. We look forward to your business. R.S. Hughes Customer Solutions Team
