The Ritz-Carlton, Grand CaymanReviews of ritzcarlton.com

Om jag kan ge det här vidriga företaget minus i betyg skulle jag sätta ett stort sådant! Använd inte det här hotellet. Det här hotellet utnyttjar sin makt och rikedom för att tysta samhällen och bygga sott hotell i de vilda djurens vandringsområden som de har använt i hunndratals år, vilket orsakar betydande stress och förstörelse för djurlivet och de lokala samhällena – allt detta bara för att smälla upp ännu ett HOTELL! Genom att använda detta företag stödjer du detta och stöttar ett företag som saknar moral och värderingar!

JW Mariott Massai Mara Lodge is an illegal safari lodge spouting sustainability while blocking an essential wildlife migration pathway in the Mara, Kenya. The indigenous people of this area are speaking out about their concerns which include the disruption of the ecological balance essential for maintaining genetic diversity in animal populations such as wildebeest, as well as the restriction on their access to lands traditionally used for grazing livestock, thereby threatening their own economic and cultural practices. I am deeply disappointed in this unethical behaviour by the Mariott chain and I advise anyone who cares about genuine sustainability not to support this or any other Mariott hotel.

Disrupting the great migration. Going to end in the death of the planets animals and our ecosystem. Pure evil to build in the bath of these animals

Retaliate from disrupting wild animals routes

My son got married in Dana Point on Friday Nov. 7, 2025. We wanted them to have a great experience so we decided to gift them a room at the "supposedly" best hotel in the Dana Point, CA, area, The Ritz Carlton. Well the experience was not so great. We asked for an upgrade to a better room....that did not happen. The room was small and hard to move around in. They were suppose to have champagne...it was not delivered on time. There were other things ordered for them that did not work out and was not delivered on time. We decided to say good bye with a quick breakfast the next morning. This turned into a very bad experience and over 2 hrs...so much for quick. The only thing available was a $75 4 course brunch. The waiter came over and took the drink order....then nothing.....We were suppose to get a shared appetizer. It never came. I had to go to the check in hostess and angrily ask for our food/appetizer. We had been waiting for over an hour. The appetizer only came out at my angry insistence....It was guacamole and chips.....so it took over an hour to give us guac and chips !!!!!!! A manager person came over and we voiced our concern about the poor service. She apologized and promised to watch our food service from now on. We got the 2nd and 3rd course. Then waited for the dessert, which I had forgotten. We had been there for 2 hours by this time and was about to leave when someone said "what happened to the dessert?" I was tired, worn out and had completely forgotten. Once again we had to hail the waiter over and ask for our dessert. By this time and due to the long hour, we asked them to pack it up....which also took some time to do. It was a horrible experience and I was appalled at such bad service, for $75 a head, at what is suppose to be a high class hotel. On my way out, I told the manager about the dessert issue and got a slim apology at best. So what happened to this $2000 policy to provide excellent service. Or do you provide excellent service to certain people. So our attempt to give our children a great experience did not turn out so great. The one star is well deserved. I told the restaurant manager to check the cameras to verify just how long we had to wait to get our food. In 2014 Herve Humler, the CEO, gave an interview on the “secrets of Exceptional Service”. So where is this Exceptional Service because we certainly did not get any of it.

Very disappointing experience in Madrid. A staff member entered my room without knocking while I was partially undressed. Instead of leaving and apologizing, he stayed and gave excuses. Management tried to justify this behavior rather than take responsibility. I felt unsafe and disrespected, completely unacceptable for a hotel that claims to be luxury.

Hotel stole my wine bottle.

DO NOT stay at the Ritz-Carlton, Turks and Caicos. They overcharged me by $1,200.00 for a 2-day stay, and their transaction records do NOT match reality. They are scam artists and refuse to refund me. Very nice property, but already quite expensive. They essentially charge twice what they tell you the daily rate is.