Poor
169 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience Travel with ConfidenceLaunched in early 2026, Reservations Portal is your new home for finding the best hotel values across the United States. We’ve combined cutting-edge booking technology with a simple promise: total price transparency and a secure, stress-free experience.Whether you’re looking for a luxury resort, a cozy boutique hotel, or a reliable stay for a business trip, our platform connects you directly to the best inventory in the U.S. market. Every booking is backed by industry-leading data security and supported by our customer service team, ensuring you have personalized help at every step of your journey.At Reservations Portal, we believe travel should be simple. With a commitment to honest pricing, we’re here to help you plan your next American getaway with ease.
Reservations Portal (reservationsportal.com) has 169 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
169 approved reviews, newest moderated first
Paula
Posted
Thunderbird Lodge met our needs for staying in and enjoying the area. The tours they provided were interesting and very educational. It’s quite a beautiful place.
Response from Reservations Portal· Sep 25, 2026
Hi, Paula. We appreciate you booking through us, and we're glad you had such a great time!
Naomi
Posted
I had incident and I accidentally smashed my finger in a door. The security team was awesome they quickly called the paramedics and the took care of me when I was injured I can’t thank them enough for their quick action and caring for me when I was in ton pain.
Response from Reservations Portal· Sep 25, 2026
Hi, Naomi! As an Independent Travel Network, we can't take credit for the work of the security team or the paramedics, but we're happy to hear they acted quickly took great care of you when you were in a ton of pain.
George
Posted
First room tv did not work second room tv had issues but finally worked but not good. Bed was the hardest mattress I have ever slept On.
Response from Reservations Portal· Sep 23, 2026
Hi George, thank you for your taking the time to reach out. We're sorry to hear your stay didn't meet expectations. As an online travel agency, we are not directly affiliated with the hotel. Unfortunately, the issue with the TV and the mattress in your room is the hotel's responsibility and we'd encourage you to reach out to them directly regarding your experience. We appreciate you letting us know, and if there's anything else regarding the booking or check-in process you want us to know about, please feel free to reach out to us directly at [email protected]
Cynthia M.
Posted
Great experience, people friendly and helpful. The hotel needs a little care. Room 411-bathroom needs touch up paint, makeup mirror needs tightening, toilet paper holder doesn't hold toilet paper, it keeps coming off. There needs to be a shelf in the shower for shampoo, conditioner, soap, and face wash. The shower head wouldn’t stay up. Other than that all was good.
Response from Reservations Portal· Sep 22, 2026
Hi, Cynthia. Thanks for taking the time to write about your stay. As an independent travel agency, we don't have any affiliation with the hotel's customer service or room maintenance but we're happy to hear you're happy with your stay overall. We would recommend reaching out to the hotel directly about the issues with your bathroom and the overall state of the room. If you have any questions or concerns with the booking experience, we'd be happy to answer those at [email protected]
Stephen
Posted
No hot water in the shower, $500 dollars+ and no opportunity for a refund. Customer service at the desk was awful
Response from Reservations Portal· Sep 22, 2026
Hi, Stephen. We're very sorry to hear about your stay. Reservations Portal is an independent travel agency, so we are not affiliated with the hotel's Customer Service. However, if you have any questions about your room or your booking even now after your stay, please don't hesitate to reach out at [email protected]
Glenn
Posted
The room was very clean. The beds were comfortable. The customer service representatives at check in was nice and professional. Too notch service.
Response from Reservations Portal· Sep 22, 2026
Hi, Glenn. We're glad to hear you had a great stay and that you had an easy time booking through us. Hope to hear from you again soon!
JustAnswer C.
Posted
Everything was well taken care of.
Response from Reservations Portal· Sep 22, 2026
Hi, Robert. We're glad to hear your experience booking through us was easy!
Gina
Posted
Room was good But no wash cloths and no blow dryer The front desk people were friendly it was good just needed some extra cleaning and stocking towels etc
Response from Reservations Portal· Sep 15, 2026
Thanks Gina! We're glad to hear the issues with your room were resolved quicky. Thanks for booking through Reservations Portal - safe travels!
