Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
vat
Posted
Zoe is so professional, patient and helpful!! Your product is working well for me. Thank you
Response from Refills· Aug 11, 2026
Thank you for your kind review! We're delighted to hear Zoe provided such professional, patient, and helpful support. We truly appreciate your feedback and are glad you're enjoying the product.
DietChallenged
Posted
Zoe was quick and knowledgeable and super helpful! I cannot say the same for your online support, automatic refill process or the authentication code though.
Response from Refills· Aug 10, 2026
Thank you for your feedback and for recognizing Zoe's quick, knowledgeable, and helpful support. We're delighted to hear she was able to assist you effectively. We also appreciate your honest comments regarding our online support, automatic refill process, and authentication code experience. Your feedback helps us identify areas where we need to improve, and we're sorry these aspects did not meet your expectations.
Rachel P.
Posted
Ronald was attentive and incredible to work with, accommodated all of my needs. She is a great representative!
Response from Refills· Aug 10, 2026
Thank you for your wonderful feedback! We're delighted to hear that Ronald provided attentive service and accommodated all your needs. We'll be sure to share your kind words with the team and recognize Ronald for delivering such an exceptional customer experience.
Stephanie W.
Posted
I started with this site in December 2025. I feel like there was always something I had to contact them to fix but the problems seemed to subside and it was going well. Recently they updated their website, deleted most of my information and payment information. I was having a horrible reaction to the 2.5mg dose of Semaglutide and was able to speak to one of the doctors staff once, because they took so long to answer. Then the website changed and I couldnt talk to anyone at all. It was urgent and I couldn't get any help, so I lowered my dose back to the previous 1.5mg. THEN my next bottle was supposed to ship 8/7, which was even showing on their site and suddenly it changed to September which means I would miss a shot. I did a chat and told them this and all they said was my next shipment is September. Every response takes days. One email wasn't answered at all. I ended up cancelling my account and ordering elsewhere. You can't mess with people's medication like this. If you know you have website issues, you have to be prepared to help people manually. I would also like to point out, their "discounted" price for Semaglutide is twice as much as other sites. *Update* That’s a nice response but means nothing. If customer service responded half as fast as whoever is answering there wouldn’t be issues.
Response from Refills· Aug 10, 2026
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with your medication support, account information, and shipment scheduling. We understand how important timely communication and consistent access to medication are, and we regret that we did not meet your expectations. We would like the opportunity to review your concerns and assist further. Please email [email protected] with your account information, and a professional support agent will personally investigate the matter and work toward a resolution.
Tlynn
Posted
I placed my order 12 days ago and have not received it. It says order complete on my profile but never received any shipping information or the product. Support never answers questions when ask and I cannot get through to a person. Very frustrating. How they reply saying it will ship 3 to 5 days after order it’s been 12 days and they cannot provide me with a shipping information. They just said it’s being processed. This is ridiculous and very frustrating.
Response from Refills· Aug 10, 2026
Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.
Rachel J.
Posted
Marcus was very helpful, he was able to keep the prescription updated and shipments on track
Response from Refills· Aug 10, 2026
Thank you for your feedback! We're delighted to hear that Marcus was able to keep your prescription up to date and ensure your shipments stayed on track. We'll be sure to pass on your kind words to him!
Carrie N.
Posted
Very happy with the communication and product.
Response from Refills· Aug 10, 2026
Thank you for your kind review! We're so pleased to hear you're happy with both our communication and the product. We truly appreciate your support and look forward to serving you again.
Melissa
Posted
Very helpful. Was able to process my refill form over the phone.
Response from Refills· Aug 10, 2026
Thank you for your review! We're delighted to hear that our team was able to assist you with your refill form quickly and conveniently over the phone. We appreciate your feedback and look forward to helping you again in the future.
