Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Your favorite S.
Posted
Answered all my questions and promptly resolved my issue!
Response from Refills· Aug 11, 2026
Thank you for your kind review! We're delighted to hear that your questions were answered and your issue was resolved promptly. We appreciate your feedback and support.
Cassie C.
Posted
Minnie was so delightful. Very considerate of my time. Was nice to walk to an actual person vs a computer. Highly satisfied!
Response from Refills· Aug 11, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Minnie was so delightful and considerate of your time. We'll be sure to pass along your kind words.
customer
Posted
Marcus from refills CS was very helpful.
Response from Refills· Aug 11, 2026
Thank you for your review! We're delighted to hear that Marcus from our Refills Customer Service team was so helpful. We'll be sure to share your kind feedback with him.
Terrie M.
Posted
She was very friendly and informative.
Response from Refills· Aug 11, 2026
Thank you for your kind feedback! We're so pleased to hear that you found our team friendly and informative. We appreciate your support and hope to assist you again in the future.
Laura B.
Posted
Selene was great! Resolved my issue promptly.
Response from Refills· Aug 11, 2026
Thank you for your feedback! We're delighted to hear that Selene was able to resolve your issue promptly. We'll be sure to pass along your kind words to her.
HM
Posted
Great customer service. Thanks for being patient with me explaining the new order and setting up my account in the new portal. Hopefully, I'll get my shipment soon.
Response from Refills· Aug 11, 2026
Thank you for your feedback! We're pleased we could assist with your order and portal setup. We appreciate your trust and hope your shipment arrives soon.
Mark T W.
Posted
The lady who helped me is awesome. I have been so frustrated trying to fix this issue. She listened to me and did everything to help me! Thank you!
Response from Refills· Aug 11, 2026
We’re delighted to hear that our team member was able to turn a frustrating experience into a positive one for you. Providing attentive, patient, and dedicated support is extremely important to us, and it’s great to know that she listened to your concerns and worked hard to help resolve the issue. Thank you for choosing us, and please don’t hesitate to reach out if there’s ever anything else we can assist you with.
Amy M.
Posted
I had no idea that I was denied. It was on me to contact you to find out why, after one week that I hadn’t heard anything. However, my credit card was charged on the same day that I was approved.
Response from Refills· Aug 11, 2026
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We strive to keep our customers informed throughout the process, and your comments will help us improve. Please contact [email protected] with your account information and a professional Support professional will contact you if you still need assistance, and we'll be happy to help.
