Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Elizabeth R.
Posted
Janelle was very professional and helped me fill out the intake form
Response from Refills· Aug 15, 2026
Thank you for your kind feedback. We're pleased to hear that Janelle was professional and helped you complete your intake form. We appreciate your support and look forward to assisting you again in the future.
Terrah
Posted
Thank you for your help.
Response from Refills· Aug 15, 2026
Thank you for your kind feedback. We're delighted to hear that our team was able to assist you. We appreciate your support and look forward to helping you again whenever you need us.
C P.
Posted
THIS COMPANY IS THE WORST WITH CUSTOMER SERVICE AND FOLLOW THRU ..ALL THEY DO IS GIVE YOU THE RUN AROUND AMD EXCUSES ..I SHOULD HAVE MY 3rd SHIPMENT TODAY AND THEY RAN MY CREDIT CARD ON AUGUST 4 th …AND TEXTED ME TODAY AUGUST 13 THAT I NEEDED TO ANSWER A COUPLE QUESTIONS!!!! I WAS ASKING WHY WOUKD YOU NOT ASK ME BEFORE TODAY !!!! WHEN I SHOULD RECEIVE MY 3RD SHIPMENT TO TAKE TODAY !!!!!! CUSTOMER SERVICE GAVE ME A SONG AND DANCE ABOUT SOMETHING TGAT DUDNT NAKE ANY SENSE!! THEY STILL CANT TELL ME WHEN MY NEXT SHIPMENT IS COMING!!!!RUN DO NOT WALK AWAY FROM THIS SO CALLED COMPANY…WHO EVEN KNOWS WHO IS RUNNING IT!!!!
Response from Refills· Aug 15, 2026
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. Please be assured that your matter is currently being escalated, and we are working to resolve it as quickly as possible. You will receive further information and an update shortly. We appreciate your patience and the opportunity to make this right.
Rs
Posted
I was told everything was in order today I get a text saying I need to do my intake again and once again I can’t log in
Response from Refills· Aug 15, 2026
Thank you for bringing this to our attention. We sincerely apologize for the confusion and the difficulty accessing your account. Please contact [email protected], and we'll arrange for a Support Specialist to get in touch with you as soon as possible to help resolve this issue. We appreciate your patience and look forward to assisting you.
Ll
Posted
Mila Answered all my questions She was very friendly and helpful.
Response from Refills· Aug 15, 2026
Thank you for your wonderful feedback! We're delighted to hear that Mila was able to answer all your questions and provide such friendly and helpful service. We truly appreciate your support and look forward to assisting you again in the future.
Jeff K.
Posted
Alex provides excellent customer service!
Response from Refills· Aug 13, 2026
Thank you for your kind review! We're delighted to hear that Alex provided excellent customer service. We truly appreciate your feedback and look forward to assisting you again.
stephenie B.
Posted
All my questions were answered and she extremely helpful and kind.
Response from Refills· Aug 13, 2026
Thank you for your kind review. We're delighted to hear that all your questions were answered and that you found our team helpful and friendly. We truly appreciate your feedback and support.
Kirsten N.
Posted
Very calm and informative
Response from Refills· Aug 13, 2026
Thank you for your kind review. We appreciate your feedback and are delighted that you had a positive experience with us.
