Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Brooke D.
Posted
Rebecca was wonderful and very helpful with my questions and concerns!!!
Response from Refills· Aug 17, 2026
Thank you for your kind feedback! We're delighted to hear that Rebecca was so helpful in addressing your questions and concerns. We'll be sure to share your compliments with her. We appreciate you taking the time to recognize her excellent support.
SHARON
Posted
Very polite and helpful
Response from Refills· Aug 17, 2026
Thank you so much for your kind review. We truly appreciate your trust and support, and we're delighted to hear you had a positive experience with us.
Sheryl A.
Posted
Ms. Daniel's had a quick solution to my problem. She also was able to answer all my other questions in a professional manner. We did not waste any time!
Response from Refills· Aug 17, 2026
Thank you for your kind review. We're pleased to hear that Ms. Daniels was able to resolve your issue quickly and answer all your questions professionally. We appreciate your feedback and are glad we could provide an efficient and helpful experience.
Vasilia S.
Posted
I really appreciate the guidance from Marcus today and he was a pleasure to work with today. I was glad he was able to provide me with an exact answer to my question that I have been trying to ask in the message system since I started with refills. Only thing I would like to see change is getting an app to use for my treatment tracking. My previous provider had one and have thought about switching back since Refills doesn’t have that. But the pleasant interaction with Marcus has me willing to wait a little longer to see if an app is eventually developed.
Response from Refills· Aug 17, 2026
We're delighted to hear that Marcus was able to provide the clarity and support you needed and that you enjoyed working with him. We also appreciate your comments about a treatment tracking app and will be sure to share your suggestion with the team. Thank you for choosing Refills, and we look forward to supporting you on your journey.
Mark D.
Posted
My account was looked up quickly, and questions were answered fully
Response from Refills· Aug 17, 2026
Thank you for your review. We're delighted to hear that your account was located quickly and that all your questions were answered thoroughly. We appreciate your feedback and are glad we could assist you.
customer
Posted
He helped me with all the issues I raised. Thank you
Response from Refills· Aug 17, 2026
Thank you for your kind review. We're delighted to hear that all your concerns were resolved and that you had a positive experience with our service. We appreciate your support.
Ann K.
Posted
I have not received my order despite paying for it and it being approved. It is not even in prepared status. I ordered nearly 3 weeks ago and am out of the medication, I have had no response to my inquiries.
Response from Refills· Aug 15, 2026
Thank you for bringing this to our attention. We sincerely apologize for the delay and frustration caused by not receiving your order and the lack of communication regarding your inquiries. Please contact [email protected], and we will arrange for a Support Specialist to reach out to you directly to investigate your order and provide an update as soon as possible. We appreciate your patience and the opportunity to resolve this for you.
Amy
Posted
Agent was very knowledgeable, helpful, and professional. She was very eager to help. I am so grateful for the discount she offered, and I will be an ongoing customer now.
Response from Refills· Aug 15, 2026
Thank you for your wonderful feedback. We're delighted to hear that our agent was knowledgeable, helpful, and professional, and that they were able to assist you in such a positive way. We truly appreciate your support and are grateful to have you as an ongoing customer.
