Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Jacob D.
Posted
Rep was help Helpful, patient, and helped solve the issue promptly.
Response from Refills· Aug 28, 2026
Thank you for your positive feedback! We’re glad to hear our representative was helpful, patient, and able to resolve your issue promptly. We truly appreciate you sharing your experience!
Lukas D.
Posted
Great customer service. Ty.
Response from Refills· Aug 28, 2026
Thank you for your kind feedback! We’re delighted to hear you had a great customer service experience. We truly appreciate your support!
Karlie
Posted
Zoe was 100 times more helpful than the AI assistant I encountered before her. Thanks!
Response from Refills· Aug 28, 2026
Thank you for your feedback! We’re delighted to hear that Zoe was able to provide the helpful and personal support you needed. We truly appreciate you taking the time to share your experience!
Myesha T.
Posted
Zoe was very kind and very understanding. She used great active listening and was very ensuring.
Response from Refills· Aug 28, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Zoe was kind, understanding, and attentive throughout your interaction. We truly appreciate you sharing your experience!
Cindy K.
Posted
UPDATE TO MY REVIEW: This situation has been resolved to my satisfaction and all of my money has been returned. Having said that, it took a lot of diligence and perseverance on my end to get it done. My review still stands but do NOT. Give them any information on their site until you are ready to become a member and order their products. Refills.com They charged my credit card without authorization and obtained my personal information from auto fill. I purposely did not give my cc information as I was leaving for vacation, didn’t want the product until my return and I wanted to talk with a Physican prior to using the trizepitide. I immediately saw the charge on my bank statement. I contacted refill.com within 8 hours and was told they could not do anything as the ordered had already been sent.
Response from Refills· Aug 28, 2026
We’re sorry to hear about your experience and understand your concerns regarding the charge and your account. We would appreciate the opportunity to review this matter and work toward a resolution. Please email [email protected] with your account information, and a Support Specialist will contact you directly to assist.
Jb
Posted
Initially, I was happy with their service. Then, due to a death in the family, I've been out of town and missed several weeks. When I returned, I've reached out multiple times via email and phone to get instructions on how to start again. I was told that I need to update a credit card on file to speak with a physician by support multiple times! For a service I've already paid for?!? I've received ONE reply, then ghosted! It's now been 6 weeks of trying to figure out what dosage to start on. Basically starting over. A complete waste of money. They're shady and fraudulent! I definitely would not advise enrolling with this company. They're a complete joke. 9.16.26-UPDATE-I had somewhat hope that I would receive assistance from this company that I paid over $600 to for a service that I did NOT receive. A plan of care from a physician. Anything. I reached out to the email provided in response to my initial review, and "Hope" was absolutely of no help. Instead, she advised that I would have to sign back up with their service if I wanted to speak to a physician. I have tried multiple times speaking to a physician before canceling their service, and was told in order to do so, I had to have a credit card on file. This company is a joke! There are many other companies that will honor their services and what you pay for with your hard earned money. Refills.com disgusts me and have no morals, customer service, ethics. They essentially stole my money by not providing the agreed service due to not replying to my emails requesting assistance. Fraudulent.
Response from Refills· Aug 28, 2026
We’re very sorry to hear about your experience and understand how frustrating it must be to have experienced delays in receiving assistance. We would appreciate the opportunity to review your account and help address your concerns. Please email [email protected] with your account information, and a Support Specialist will review your case and contact you directly to assist.
Maria T.
Posted
I reached out over an issue with a vial and I received a call within an hour! I did two other programs (one with lots of fancy packaging and “goodies) but more expensive and confusing! Thanks refills!!
Response from Refills· Aug 28, 2026
Thank you for your wonderful feedback! We’re glad our team was able to respond quickly and make the process simple and straightforward. We truly appreciate your trust in Refills!
Kortney O.
Posted
The man who helped me today was extremely helpful, kind and patient. I appreciate his time!
Response from Refills· Aug 28, 2026
Thank you for your kind feedback! We’re delighted to hear that our team member was helpful, patient, and kind throughout your interaction. We truly appreciate you taking the time to share your experience!
