Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Gina
Posted
Easy to order and have delivered. Came in a cold packed package everything still very cold.
Response from Refills· Jan 21, 2026
Thanks for the great review! We're glad the ordering and delivery were easy, and that your package arrived cold and fresh!
Phillip
Posted
Cancelled order before order was processed at pharmacy per their own guidelines but they proceeded to complete the order, process it and ship it so they could charge for three months of product. Deceptive practices. Buyer beware ! Follow up after response below received from Refills.com - I reached out to refills.com per their request on 01/21/2026 and they finally responded today 01/26/2026 stating they cannot do anything else for me. I'm not sure why they reached out other than trying to make it look better for people reading these reviews. ONCE AGAIN - BUYER BEWARE
Response from Refills· Jan 21, 2026
We apologize for the error in processing your cancelled order. Please contact us through [email protected] so we can investigate and resolve this issue, We appreciate you bringing this to our attention.
Amanda
Posted
The process was quick and uncomplicated. I ordered late on a Friday, and received approval on my order the following Thursday. The contents were well packaged and still cold upon receipt.
Response from Refills· Jan 21, 2026
We're so happy to hear you had a smooth and efficient experience! We're glad your order arrived in great condition. Thanks for choosing us!
NSJA
Posted
The updates were a bit excessive, but they did a good job and were very timely with delivery. Product is good and vials were clean.
Response from Refills· Jan 21, 2026
Thank you for your feedback! We're glad the product and delivery met your expectations. We'll definitely look into reducing the number of updates. Thanks again for your feedback!
Brinda
Posted
My experience is good with this company so far. I’ve gotten the product on time and it works very well. I have no side effects.
Response from Refills· Jan 21, 2026
Glad you're having a good experience and the medication is working well with no side effects! We really appreciate your feedback!
Terri
Posted
Right after I ordered for 30% off it was advertised for 40% off. It took forever for me to get my meds and customer service was friendly, but was very hard to reach. I’m hoping medication makes up for the disappointment I’ve already experienced.
Response from Refills· Jan 21, 2026
We apologize for the issues you experienced with the discount, shipping, and customer service. Please contact us though [email protected] so we can address these concerns and ensure you are satisfied. We hope the medication meets your expectations.
Stella
Posted
I was easily able to obtain my medication.
Response from Refills· Jan 21, 2026
Thank you for your feedback! We're pleased to hear that you were able to easily obtain your medication.
Sandra
Posted
I absolutely love that you’re able to have months at a time of the medication. It makes it very convenient.
Response from Refills· Jan 21, 2026
Thank you for your positive review! We're pleased to hear you appreciate the convenience of our multi month medication supply.
