Excellent
499 reviews
Reach MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Monte V.
Posted
We had been considering moving from Reach to get a slightly cheaper rate. But their customer support is so excellent we decided to upgrade to their new 5G service and customer support was excellent as we transferred the two phones (especially Anita!). Thank you!!
Response from Reach Mobile· Mar 8, 2022
That is so great to hear! Change can be scary, but with a team like ours you can trust your service is in good hands... Thanks for making the switch! :-)
andy V.
Posted
Had an issue where I couldn't make or receive calls. Chat picked up right away and walked me through a network reset. Fast and friendly - hope it works!
Response from Reach Mobile· Mar 8, 2022
Thanks for the feedback, Andy! If you continue to face issues do let us know so we can help make it right!
GLC
Posted
My phone quit working and they figured it out and got it working. The agent was very good.
Response from Reach Mobile· Mar 8, 2022
Glad to hear the issue was resolved! Should you face any further problems, we are a click away!
Consumer
Posted
After trying to activate a new 5G phone on my own, I used the chat feature and connected with Preeti who walked me through it and connected my second line for me after I was encountering additional problems. I am a happy, satisfied customer!
Response from Reach Mobile· Mar 8, 2022
Ah shoot, sorry to hear the activation wasn't as seamless - but thats why our awesome Customer Success team is here to make it right!
Keith L.
Posted
Reach mobile service rep Anita answered all my questions and was very helpful .
Response from Reach Mobile· Mar 8, 2022
Glad to hear, Keith! Thanks!
Stephanie B.
Posted
EDITED: While it was frustrating that the roaming did not work for us, Reach went above and beyond to make it right (see reply below). ------ International roaming does not work! Made for a very stressful first day in Canada. Ended up having to buy a sim elsewhere. Customer service tried to be helpful but the tech just wasn’t what they promised.
Response from Reach Mobile· Feb 28, 2022
Stephanie, we are truly sorry for the problems you experienced while abroad. Here at Reach Mobile, we set a high standard for our customer’s experience and that standard was obviously not met. We have taken your input seriously and as a result, have taken immediate steps to ensure this does not happen to other customers. You’ll receive credit on your Reach account statement and reimbursement for the temporary SIM you purchased abroad. Thank you for your honest review and for the opportunity to earn back your confidence!
Den
Posted
Thank you very much
Response from Reach Mobile· Feb 17, 2022
Thank you, Den!
John R.
Posted
Freeda was very helpful, polite, and professional. Thanks!
Response from Reach Mobile· Feb 11, 2022
Thank you, John!
