QuonticReviews of quontic.com

Switching from a nonresponsive credit union, my experience with Quontic has been incredible so far. Customer Service has been prompt and easy. Everyone on email has been very fast to respond and helpful. I am very pleased with switching over and now have both a checking and savings account with them.

I set up a short term CD that was set to renew 9/28/22. As I was leaving on an extended trip, before I left I contacted them to say I did not want to renew my CD and complied with all their requirements to close the account on 9/28 and deposit the funds into another account with higher interest. Today 2 weeks later on 10/15 I check my bank and no deposit was made and funds still show in Quontic. As a result I had to call them from overseas. They acknowledged they had everything and offered no explanation as to why my money was still sitting in their bank. I have lost almost $200 in interest because the funds have not been transferred and I am still waiting for confirmation. Avoid this bank.

What can I say about my experience….it was STELLAR!!! My loan officer Kristina Kovacs was STELLAR but in an intergalactic way!!!! She went above and beyond to help me, to guide me and to make this stressful period not stressful at all!!! Her team was great as well, but , my contact was Kristina. I was in contract in August and closed in October without a hitch. Kristina, thank you from the bottom of our hearts for making this the easiest mortgage process and closing EVER!!! 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰

Great. Amazing service

I have worked with Quontic on a home purchase and an investment property refinance, and on both occasions the lending analyst went incredibly above and beyond to get us a competitive product to close. They are organized, responsive, and willing to go to bat for their customers in an increasingly rare and special way. I have referred several friends and family members to Quontic and their experience is the same. Thank you Quontic!!

Pro: great interest rate on savings Con: never received PIN, can't move $ out with online banking Providing access to fund withdrawal from a savings account is a basic function of a bank. Quontic has not provided this function to me. Quontic did mail me an ATM card. Quontic has told me multiple times that it will mail me the PIN code for this ATM card. But six months into the life of the account, the PIN code still has not arrived. I have contacted Quontic during that period. Quontic has promised to mail or re-mail the PIN code. Still I have not received the code. Am I sure Quontic has my correct address? Yes: monthly account statements have arrived at my home timely and without fail since I opened the account. OK, but surely I could just go to Quontic's online banking interface to move some money to an account with another bank, right? Wrong. Quontic's online banking interface provides no function for electronic transfers from a Quontic savings account to an external account. (Quontic will accept deposits from external accounts, though, because of course it will.) OK, but surely I could just use Quontic's bill-pay function to pay myself and get the money that way, right? Wrong. The bill-pay function appears to work only with institutional payees recognized by Quontic; since I am not one of those, I cannot freely add myself to bill-pay. Instead I am instructed to consult Quontic's customer service - the same customer service that has failed to send my PIN code for the last six months. Indeed, customer service is the whole problem here. A bank needs to provide enough customer care to be a functioning bank. I understand how digital banks work, and I don't need or want Cadillac-level customer service. But I do need to be able to access my own money. I do need my bank to provide that access within a reasonable time. And I do need the bank to actually do the things it tells me it's going to do. If a bank can't do that stuff, it's not a bank - it's just a bunch of people who have my money. I'm adding one star to this review for Quontic's excellent interest rate: above 2.0% at the time of this writing. That ameliorates the effect of inflation on savings, and it's the reason I chose Quontic in the first place. But a savings account is not an investment vehicle. This account is my *emergency fund.* The whole point of opening a savings account is to be able to withdraw my money upon reasonable notice, and Quontic isn't delivering on that. If and when I am able to access my money, I will be taking it out of Quontic and putting it in a different, functional online bank.

Awesome experience

Easy to open an account. Great customer service. Process to order the pay ring was a breeze