QuonticReviews of quontic.com

This is my first experience with an on- line bank. It was a good one. The representative walked me through several areas I needed help. She had the patience of a Saint. The rates are very competitive with other banks I looked into. I feel comfortable with the reps and the bank.

The representative was very personable and professional.

Excellent CD rates. Very easy and secure account setup. Useful and intuitive website. Helpful and friendly live reps when needed. Excellent bank.

Received a lot of great help from the support team while setting up my account. Ran into some difficulties in the beginning but they solved everything and walked me through it.

Be prepared for a rather laborious application process! I assume they really want to know who you are & what you have been! Just be patient & set aside some time when you apply!

I opened a Q (Quontic) account earlier this year (2022) only had it for a few months before I had to close it. Their app and website are pretty bare bones. All you can really do is check your balance, recent transactions, and a couple of other minor things. Most tasks you need to do will have to be done by sending a message through a portal that is only accessible on their website. Calling customer service doesn't really help. Most of the time, all they do is just tell you to send a message through the portal. I work in software development. I haven't seen an app or website like this since the early 2010s. Even with all of this, I was still willing to make this my primary bank account. Until the incident happened. It was a Saturday during labor day weekend. I was balancing my accounts and went to login to my Q account. I got my password wrong twice and was completely locked out of my account. All I got was a message that said to call customer support to access my account. They didn't offer any kind of 2 factor authentication or an option to change my password. They also don't have any fast access options in their app. No finger print reading or option to remember your device and network. You have to manually enter your password in every time you log in. They don't even have an option to view your password after you typed it to make sure you entered it in correctly before you submit it. I did call the number on that Saturday in hopes that maybe they did have someone but all I got was a message to leave a voicemail and have someone call me back. I left the message. No one called me back. No calls on Tuesday. I tried to give them the benefit of the doubt. I'm sure they were busy. Nothing on Wednesday or Thursday. At this point I'm done. I'm now ready to close my Q account. I can't risk being locked out of my primary bank account just because I got 1 character wrong in my password. This is when the real nightmare begins. I call Q and ask for my account to be closed. Of course all the rep does is just tell my to submit a message through the website and gave me incorrect information. The rep said I HAVE to add 2 attachments to the message, but their system only allows 1 attachment per message. I submitted the message to have my account closed. On September 15th I receive an email saying my Q account is closed. There was nothing in the message that said when I would get my money that was in my Q account. I called customer support and they said it would take 2 business days. On September 22nd I still didn't have my money and because my Q account was closed, I had no way to access it. I called Q, the rep said that they sent my money to my other bank on Sep 15th but it was bounced back to Q on the 20th. NO ONE CONTACTED ME, NO PHONE CALL, EMAIL, TEXT MESSAGE, NOTHING! If I hadn't called them, who knows when I would have gotten my money. Maybe $10k isn't a lot of money to Quontic but it is to me. Of course the rep did everything in their power to take no responsibility for this issue or even try to solve it. It wasn't until I disproved all their lies that they actually were able to get me my money. The rep said the bank account I was trying to send the money to was "no good" (their exact words) and I'd have to try to send it to a different one. This is my only other bank account. How many bank accounts is a person supposed to have? Also, just to be able to open my Q account, I had to send them a statement from this same bank. Most of the money in my Q account came from this bank. I also sent ANOTHER statement from this same bank when closing my Q account. If this bank was good enough to take money from then it should be good enough to send it back to. After I pointed this out, the rep changed their story and said that this is my other banks fault and I needed to contact them. I had a feeling Q was going to try to blame my other bank. So before I called Q I called my other bank to see if they had any record of a deposit being rejected. They had no record of any deposits period. I told this to the Q rep and they didn't believe me. Then the Q rep said I had to do a conference call with them and my other bank. I jumped through all the hoops to create a conference call, then jumped through even more hoops to get a rep from my other bank. Of course the rep from the other bank told the Q rep the exact same thing they told me earlier. It was only after this that the Q rep realized that QUONTIC entered my other bank account information wrong while doing the transfer. Q had 2 statements from that bank with my bank information. It was an honest mistake BUT I had to spend HOURS of my time on the phone to fix a mistake I didn't even make. During this whole time, Q did everything in their power to work against me instead of with me. It was only after Q ran out of lies that they finally even tried to fix the issue. DO NOT USE THEM.

Stayed in constant contact with us and moved the process along as quickly as possible.

I have recently opened a savings account at Quontic Bank. First, every representive that I talked to (there were many) was professional, pleasant, patient, and interested in helping. But, there are several things that concern me. The website needs work, badly. It lacks adequate tools for finding personal account information, answering questions about transferring money, changing account information, etc. That I must wait 30 days before fully funding my account or connecting to my other institutions seems unreasonable. It took 12 days to complete adding a co-owner to my account. I am withholding judgement before changing my mind about adding more funds or finding a different financial institution to trust with my money. Because Quontic offers good rates and has mostly good ratings by Forbes, Bankrate, NerdWallet, and others. However, most of the complimentary ratiangs that I have seen are for mortgages.