Quest DiagnosticsReviews of questdiagnostics.com

Took my son to get blood work the lady that drew blood poke him twice, but the worse part she had a mask but coughing why would they let people work if they are sick ugh disgusting. Afraid of this virus 🦠 and have to deal with sick people. Over crowded too!!! Jesus protect us.

Awful, just awful. I made an appointment which they confirmed. I'm disable and live an hour drive from the location. I got on time for my appointment but the place was closed. NO NOTICE, NOTING. Called the main office of Quest Diagnostics, they were insisting that the location on 571 Main St. Cobleskill, NY is open and requested that I go to the door while on the phone. I did as requested, place was dark and closed. The lady on the phone was able to learn somehow that they decide to close for Friday November 13th... but kept making appointments and confirming them without any regard for the people actually coming to the appointments made only to learn that they drove for nothing and they can just hang out outside but the location itself is closed! How lovely is that?!

This is the worst company! My specimens were lost. The immediate care don’t know what happened. I missed work because I don’t have my test results. They want to charge me again to redo my test! Frustrating it’s the least I can say!

My doctor asked me which lab I want to use and chose Quest because they were close to me, I went first time in Oct/2020,gave blood and later got the statement of roughly $260,which I paid (by the way I have the platinum coverage by Blue cross of Texas).Then I had a second appointment a couple of weeks later.The very rude tech asked me to pay $25 at that time, which I did. A week later I got a bill of approximately $9 for that second visit. Where is that from? I emailed Quest - no response at all! Today 11/07/2020 I log in to pay the $9 and see another bill of $319 for one of the two tests already done.I haven't been to Quest ever since. What type of scam is this? How come a bill shows up almost 2 moths later after a test? They know it is insurance paying and will try to drain them as much as they can.

Worst customer service. I am following with them for my wife's record since days. I have provided all the information but still facing issues. They just contact by email and no phone which takes days and weeks to resolve issue. I never seen so worst customer care service

worst service, no customer service, very nasty and rude. Waiting for ever with an appointment. 898A N Federal Hwy, Pompano Beach, FL 33062

I have hematuria, and I needed a routine but significant (for me) test, and with so many labs shutdown in SF due to tyrannical and unjust covid regulations, I felt lucky to sign online with Quest Diagnostics on Post Street. Getting the right results from the lab meant I had proof I was cleared for yet another medical test and could meet that appointment. Without those results, I could not make any medical progress. Nothing on the website gave me any warning, but when the day came and I traveled to the lab and stood before the receptionist, she asked me if I had scheduled an appointment and I told her, of course, yes. Then she said, "We do not accept your insurance." It was an HMO with Anthem. Why was my insurance not good? The receptionist answered, "Your physician group is with Brown & Toland, and we do not accept Brown & Toland patients." What? Discrimination not based on insurance but by what physicians' group you belong to? Guilt by association? I remembered I had tried to call Quest Diagnostics in advance by telephone, but no human being was available to take my call. The menu on the telephone system was completely automated, robotic, and inflexible. The voicemail system allowed the caller no opportunity to ask a question. i remembered even the website, although it had a FAQ, gave me no information that helped me. I could have gone to one of the few labs open in the city owned by Labcorp instead and not wasted any time; Labcorp's website does ask you for your insurance upfront. Because it denied me service, Quest Diagnostics caused me to have to reset all of my future appointments with the urologist and other labs for the following month, delaying my attempt at recovery, just because it lacked the human decency to be upfront about its arbitrary and discriminatory policies, making me make an unnecessary trip and tripping a further delay in my medical recovery. I asked the receptionist if I might pay for the lab test out of my pocket, but all the receptionist did in response was say, behind her covidiotic face visor and window screen, "Here is your insurance card. I'm sorry." Her English was so bad that I didn't try to re-ask my question. What an unimaginably irresponsible company - to make a potential client come all that way downtown for an important lab test and then to arbitrarily deny service based on a secret set of rules for denial of service that it has refused to make public. This company has no integrity and certainly no interest in caring about clients. * * * Through an intermediary, I finally got a chance to get blood and urine prepared for tests at Quest Diagnostics on Sutter Street in San Francisco just last week. The clientele behind the counter were less than gracious. No instructions as to how find the bathroom to give a urine sample, no instructions as to how to sign in (computerized system), and the phlebotomist couldn't identify a viable vein on either of my arms so she took the blood from my hand, and the blood-draw left quite a bruise that lasted for days. Not that she didn't inform me about this bruising in advance; she did. But why can't Quest find a phlebotomist who can find a vein that doesn't leave bruising?

I went into the center at my scheduled time to have a normal blood draw. The phlebotomist went too deep on my draw. She apologized for the pain and the bruise that she stated I was going to have. I'm a nurse and I didn't complain about the pain (I've had many blood draws and I am not squeamish but this hurt). I have a bruise and it's a week later. Very upset about this. She used the antecubital vein location and this vein is super healthy as I pointed out to her. So upset about this. Will not go back.